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Riley_Adj_Inc's profile

New Member

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1 Message

Wed, Jan 22, 2020 7:00 AM

Porting Phone numbers to comcast

We recently Moved from ATT to comcast and had comcast phone lines and Internet Installed on December 31st. We are portijng our existing numbers from ATT and was told the numbers were going to be ported on January 6th. As of today they are still not ported and no one can tell me what is going on. This has been extremley fustrating I have called comcast several times and they tell me the numbers are ported. I know they are not because I have called ATT and they said they still have the phone numbers they are waiting on paperwork from comcast to port the numbers. From my knowledge this paperwork was sent to ATT in December. Has anyone ever had this problem. I dont know who to talk to at comcast to get this issue resolved. When I talk to their tech support they show me everything is working and then when I prove to them it is not they do not know what to do. I am losing major business we swithched to comcast to save money but it is costing me a ton more money in lost business.

Responses

Official Employee

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348 Messages

2 y ago

Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums about your porting concerns. I am so sorry for any frustrations you must have and you have reached the right team to help get this taken care of for you. Can you please send a private message with your name, the full address, and phone/account number? 

New Contributor

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2 Messages

3 m ago

Comcast ported my business phone number on May 17.  It was ported from Comcast residential to Comcast business on Comcast’s suggestion. I followed all of their rules and instructions.  Everything was working fine until yesterday (6/19). My phone number is no longer valid.  According to Comcast it was not ported.  It has been the same number since opening in 1959. I have lost 85% of my revenue.  Comcast support had repeatedly told me someone from a “tier2” will get back to me.  No one has reached out to me.  I have called comcast  several times to no avail.   I have no business phone number now.  Comcast is now telling me the number didn’t “port properly,” but I have to wait for someone from a different level to correct this.  It’s beyond frustrating.  

Official Employee

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43 Messages

Hello and Happy Sunday, user_832840! I hope you had a great weekend! I also appreciate you taking a moment out of your day to reach out to us on our Business Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!

 

Going forward, I'm truly sorry to hear about the phone porting issues with your new commercial services as this is never the experience we'd like to have for our valued customers. I know how important your business is and we want to do our best to have this all corrected for you ASAP.

 

To get the ball rolling on this process, please send us a private chat message by following the process detailed below:

"To send a "Peer to peer" / "Private chat message" message to "Comcast Business":

  • Click "Sign In" if necessary
  • Click the "Peer to peer chat" icon or https://comca.st/3vN33OW
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
  • - As you are typing a drop-down list appears. Select "Comcast Business" from that list
  • - An "Comcast Business" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it"

New Contributor

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2 Messages

3 m ago

I followed the directions.