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PennJersey's profile

New Member

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3 Messages

Tue, Jan 14, 2014 11:00 AM

Phones down at my business and internet is spotty

I started having trouble with my wired internet connection at lunchtime and within 10 minutes my voice lines were all non functional. It took a while to get someone from Comcast on my cell phone. Nobody can come out until tomorrow and my forwarded calls don't seem to be forwarded. This is a pretty large business and it really sucks.

Responses

New Member

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3 Messages

7 y ago

Just called my office number and it is NOT being forwarded to my cell phone. The silence in this building is deafening. I AM TRYING TO RUN A BUSINESS HERE.

New Member

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3 Messages

7 y ago

I walked in early today to find a dial tone. The problem that comcast insisted yesterday was inside my building (...'someone probably knocked a wire loose...') was spontaneously  solved without the repair showing up. It seemed not exactly feasable that the ...wire 'someone probably knocked loose,' knocked itself back in. I called comcast again, to cancel my service call and ask how could it be that I would now have phones without anyone fixing anything in my building? She looked into the notes and told me the problem was with comcast lines not communicating with our modem  properly...  Really folks, this kind of crap does not make people confident that the person answering your calls has a clue.

Advocate

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1.4K Messages

7 y ago

Hello PennJersey et al,

 

Comcast has a telephone feature call Call Forward Not Reachable (CFNR) and you should always have this feature set in your Digital Voice Center, using start codes, or having a Comcast Agent log into your telephone switch and set it for  you. This feature is for automatic call forwarding of your primary business telephone to a telephone of your choice, i.e. cell phone, if you have ANY hardware, software, or general loss of Comcast provided telephone service.

 

This is the best way to never loose any business client calls under any Comcast unplanned outage issue.  Lastly, after your telephone services have been restored, this feature will automatically restore all incoming calls directly to your business primary telephone. This means no need for *73.

Hope this helps folks out.