Phone and Internet Install Question

Hello traceyc,

Your Comcast Digital Telephone (CDV) is usually installed as follows:

1. Business Telephone Modem (BTM) is mounted where you desire it to be
2. The BTM interconnect outputs will be directly wired to your front-end patch panel

3. Your back-end patch panel should be already telephony wired to all office location and directly into rj11 connectors. This would be implementd by your internal Telephony Electrician (TE).

4. The Comcast technician will provision and activate all your native or ported TNs into the Comcast Telephony Network.

5. It would be prudent to test all TNs going to all locations prior to the Comcast technician completing this. 

Your Comcast High Speed Internet (HSI) is usually installed as follows:

1. Your Enet Electrician (EE) should have all the Enet wiring to all office locations to Enet jacks. It is very inportant for you to insure that your EE implements the following:

a. ) if you will be using solely DHCP mode of interconnect then all office wiring interconnect (typically rj45) will be ganged into an Enet Panel ( EP) at a central location within your business.

b.) This EP will allow you to connect all offices into a  intelligent or non-intelligent switch or hub at the central location, if you have more than 4 offices.

c.)  This EP should also be in the central location for the Comcast Internet Modem (CIM) to be connected to the switch, server or client computers, network printers, etc.

d.) you can also utilize a wireless router at the central location which must have its Internet connection plugged diretly or indirecly in any of the CIM Lanports 1-4.

Lastly, both your TE or EE will know all of the standard termination for telephony and ethernet, respectively.

Hope this helps you out.  

Ok, forgive me but it's been a long time since I dealt with phone panels on any level.

We don't have any panels installed, front or back. It's a new construction and I informed Comcast that I needed the panel installed.  At the moment the lines are run and literally hanging out of the ceiling. I added a picture if that helps.

Hi traceyc,

I would recommend that you have an electrician who is telephone and ethernet wiring proficient come in to get all this wiring to patch panel(s) interconnection implemented. This needs to be done before your Comcast survey ,for coaxial cable prewiring, and then for your actual TV, telephone, and/or internet service(s) equipment to be installed.

To the best of my knowledge, Comcast survey only includes the coaxial cable wiring for Comcast service equipment and does not include any telephony or ethernet patch or otherwise panel installation.  

Lovely. Looks like I get to rip up on my sales guy. Who by the way, has been so less than helpful it's painful.

I work for an Electrical Contractor, so the electrical work is covered.  I truly appreciate all of your answers and your time.

As far as my impression of the sales rep, he dug that hole himself.

Hi again traceyc,

I am very sorry that you have this initial impression of your sales representative. I have provided you the most honest and truthful answers to the best of my knowledge. From your picture,  there does not seem to be a great deal of electrician panel installation work that needs to done.

You might want to consider using my original post as a straw guide as to what you need for your business requirements. If you can get this taken care of before your Comcast survey and service equipment install occurs, you'll be in good shape for getting business service things going.

Just wanted to add some of this useful new user information that you might need now and down the road.

regards,