Comcast Business Support Community

Speed Upgrade still has not taken effect.

Can someone please help me check on this. I called to get a speed upgrade on Wednesday, it is now Saturday and it's unusual for Comcast to take this long.Also what is the address I should mail my old leased modem?

Good afternoon, I am so sorry for the delayed response and we are sorry that we have not yet reached a resolution with your speed upgrade concerns. We do know how important this is for you and you have reached the right team to help. Can you please s

Polycom phone no dial tone says time/date out of sync

Hi we have a Polycom VVX 500/501 and our phone has no dial tone and we cannot make calls, everything is connected and our internet is fine however it does have the incorrect time and says time/date out of sync in the upper right hand corner? How do we fix this?

Good morning, thank you so much for taking the time to reach out to the Digital Care Team here through the forums. I am so sorry to see that you do not have a dial tone with your phone as we do understand how important this is for your business and y

Can't Update Called ID Name

I keep trying to change the name on one of our extensions since it's an employee that no longer works with us but I keep getting an error when I try to save it: An error occurredSorry, something went wrong. Please try again later. If you continue to experience this error, please wait 24 hours and tr

Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums. We are so sorry to see that you are having a hard time updating the caller ID name as we do understand how important this is for your business

comcast business gateway (Http;//10.1.10.1) username & password

i need comcast business gateway (Http;//10.1.10.1) username & password.my modem model is smcd3g-ccr.i tried cusadmin/highspeed.massage from webpage " The login attempt failed."please, tell me how to get a my gateway username & password....thank you!!

Good afternoon, thank you so much for taking the time out to reach out to the Digital Care Team here through the forums. You could do this yourself by factoy resetting the modem but this would put all the settings back to default. So, we can do this

Can't add 1:1 NAT entry

I am unable to add a 1 to 1 nat entry. I have an existing one that is working but when I try to add another one in the same way, it gives me an error "Failed, please try again later.Message: Failed to add". I have a /29 static subnet and I'm specifying an IP address within that range. My internal

Hi there, thank you so much for your feedback on what steps you took to resolve the issue and we do appreciate your time. Is there anything else that we can do for you or do you have any other questions or concerns regarding your account?

New User does not show up in company directory

We are using Business VoiceEdge (Small Business) and new users added from the Manage Users & Settings page of the Dashboard are not showing up in the company directory. How do I add a contact to the company directory?

I do apologize, can you please remove your public post above with your personal information and send it to us in a private message? We are currently speaking in a public post, so we do want to make sure that we keep your account information secure. T

Intermittent Drops

Seeing very similar behavior a lot of other users are reporting, tried calling in 2 times just to get hit with a 30 minute call hold estimate. The strange thing is I have residential and commercial coax on the same line and sometimes one will drop and not the other. Doesn't make much sense. I've

Hi there, thank you so much for taking the time to reach out to the Digital Care Team here through the forums. I am so sorry to see that you were on hold for so long and that you are experiencing issues with your services. I know I rely on my interne

New User does not show up in company directory

We are using Business VoiceEdge (Small Business) and new users added from the Manage Users & Settings page of the Dashboard are not showing up in the company directory. How do I add a contact to the company directory?

Thank you so much for your patience with us and we are so sorry for any frustrations this may be causing with one of the users not showing up in the company directory, we know how important this is and you have reached an amazing team to help. How lo

Reverse DNS Needed

Can someone help me with Reverse DNS for one of my 13 ip address. Tired of trying to explain it over the phone and end up being hang up on. hopefully someone here knows what I'm talking about.

Good morning, thank you so much for taking the time to reach out to the Digital Care team here through the forums and we are more than happy to help with your reverse DNS request as we do understand how important this is for your business. Can you pl

CBR-T Manual

I recently upgraded my service and I have this new CBR-T wireless router. When first installed I did not have time to reset all my rules from my old router so I called support to get a manual on the modem. They asked what I needed and they switched the modem to passthrough mode. I now want to use

Hi there, we are so sorry to see that you are having some issues with your modem/router concerns. I know how important this is to run your business smoothly and you have reached the right team to help! Can you please send us a private message with yo