New problem solver
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14 Messages
Outgoing Caller ID Number Configuration
We have Comcast Business Voice phone service for multiple phone lines/numbers. When I log into our Comcast account phone Manager Dashboard and make my way to manage settings for one of our phone lines, there is a section to modify the Caller ID number (not name). From here, I can change the number to any one of our other numbers and it seems to hold my changes - When I logout from our Comcast account and log back in, the modified number is still set.
Problem it, when I place a call out, the number presented to the other end is still the original number attached to the line I modified.
How can I successfully show a different number to the place I called?
In case it matters, when logged into the Comcast website, a page indicates that we have Business Voice, but while managing the phone settings, the web address includes "ManageVoiceEdgePhone".
Comcast_ThomasD
Official Employee
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21 Messages
2 years ago
@PaulK - Thank you for your business and for seeking assitance here on the Xfinity Forums. Great question! You can manage your phone numbers and devices using the Switch Phone number feature in Business VoiceEdge. Here is how.
1. Navigate to one of the User details pages you wish to switch.
2. Scroll down to their Number and Device information.
3. Under Edit Extension, select Switch Phone Numbers.
4. Follow the instructions to complete the process of switching the phone numbers between two users.
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PaulK
New problem solver
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14 Messages
2 years ago
Thanks for the reply. I do not find a link for individual users. If I am at the AdminDashboard page and scroll down, I see all of our phone numbers and only the first number has a user listed. All the other numbers show that they are unassigned. Each of these numbers has a Manage link beside user name/unassigned. If I click on that Manage link, it brings up a page where I can assign a user (We don't set a user and only have one ring group for all phones. I can also change the displaying Caller ID.
I added a user to one of the unassigned lines and changed the Caller ID to one of our other numbers, but the Caller ID on the other end still indicates the original number.
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PaulK
New problem solver
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14 Messages
2 years ago
Can I bump this issue? The links provided in earlier replies are not available to me (maybe available internally only?).
When I log into our online Comcast account, the modified CID number is still set, but outbound calls do not show the changed number.
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