Skip to content
aliciavr6's profile

Visitor

 • 

3 Messages

Wed, Sep 16, 2020 4:00 PM

No phone?

I had service moved, as my business relocated. When it was installed, I didn’t have my phone at the new space to test. Now I don’t have phone service. The modem “phone” light doesn’t turn light up, and plugging my phone in the line has no signal. I haven’t had 40 minutes to wait on hold for Comcast. Wondering if anyone has any ideas of what I can try?

Official Employee

 • 

263 Messages

1 y ago

Hello, how are you? I hope my reply finds you at a good time and your day is going well. I know not having phone service at the new location is hindering your experience. Have you already reset the modem and plugged a phone directly into the ports on the back of the modem? If yes have you tested all ports? We may need to take steps to activate the phone number on our end or get a tech back out there. If you have tried this troubleshooting send a private message so we can assist you further. If you can include your name exactly as it appears on your account, your full-service address, and your account number (or phone number) this will be a great help! 

Visitor

 • 

3 Messages

1 y ago

Yes I’ve tried all of that. I tried to call but haven’t had time to wait on hold.

Official Employee

 • 

520 Messages

1 y ago

I am so sorry to hear that you have had so many issues reaching someone by phone. I truly appreciate you taking all of these steps to ensure that you got the services working as they should. We are specially geared here to ensure that we get all of your concerns addressed and I would truly like to do all in my power to ensure that we get that phone line working for you. I can only imagine how frustrating this has been trying to get it going on your own. Can you please reach out with the requested account information and we can get started? 

Visitor

 • 

3 Messages

1 y ago

Sorry I don’t know how to send a private message.

My name is [personal information removed]

Official Employee

 • 

401 Messages

1 y ago

That's okay! It can take a bit to get used to the forums 🙂 Please click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details so we can help.