Need to remove SIP trunk service from our account but can't get through to phone support

Apparently I can only remove our SIP trunk service by calling phone support. However each time I call and go through the menus to get to the "remove service" option, I get a message saying "due to unforeseen circumstances, we are unable to take your call at this time" and the call drops. Is there another number I can call, or better times of day? I've only tried this morning (~10:30 EDT).

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Comcast_Gabby

Official Employee

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34 Messages

2 years ago

Hello @mowog74, we can certainly understand the importance of being able to contact someone to make the necessary changes on the account. Are you trying to contact 1-800-391-3000?

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mowog74

New Contributor

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3 Messages

2 years ago

Thanks Gabby, yes that is the number I'm using.

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Comcast_Gabby

Official Employee

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34 Messages

Gotcha. We truly apologize for the inconvenience, when calling the number attempt bypassing the prompts by pressing the pound key (#) until it directs you to an agent. Let us know if you still get the same error message.

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2 years ago

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mowog74

New Contributor

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3 Messages

Thank you for the suggestion! I was able to get through just now after a short hold and some very friendly people were able to help out. Thanks again!

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2 years ago

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CC_Ethan

Trusted Forum Contributor

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51 Messages

@mowog74 Great to hear! Thanks for your time.

I no longer work for Comcast.

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2 years ago

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