New Contributor
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6 Messages
My phone number was released without authorization
My business phone number was released without my authorization during a contract change due to pricing. I have had that number for 20 years and have been with Comcast for 13 years. I have been without a business phone since 4/11/2025. The process has been going on since 3/24/25. People are not calling back and apparently just don't care because we are a small account. I can't get answers from anyone.
I have been on hold with different departments for countless hours. I have a list of names and dates and I need to have someone reach out to me please.
I have been on the phone for over 2 hours today.
Comcast_Quemekia
Official Employee
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13 Messages
8 months ago
Hello @user_e4498f we truly appreciate you reaching out regarding your concerns, I complete understand your frustration. We understand the importance of your phone number. To better understand, was the phone service completely removed or was the phone number changed without you knowing?
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user_e4498f
New Contributor
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6 Messages
8 months ago
So after I refused to go right back to the phone call"assigned agent" merry go round I received no help. I was under the impression that once I was in the forum, someone would would actually assist me. It should be easy to find my account by my email address. Is there anyone out there that actually cares that Comcast Business customer service has become nothing more than a waste of time?
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