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Tue, May 29, 2018 9:00 AM

Landline calls don't always connect

We have Comcast business and internet and have noticed a problem (at least intermittently) with calls getting through. I have had people say they called the store and the phone rang and rang, and no one picked up. This is when I was right here and the phone on my desk never rang. This has happened with co-workers (who then call my cell phone) and also with customers. Invariably, when I ask, they say they called from a landline. If they try again calling from a cell phone, it connects with no problem.


I've called Comcast support, they called me from a landline and of course it connected without any trouble. ::eye roll::


Has anyone else had an experience like this? Does it have to do with what phone service the caller has, or what could be causing it? I worry that it's making us lose business...not at all what we were hoping for when choosing this carrier. 


Appreciate any input - Elizabeth



1.1K Messages

Hace 4 año


Hi  villagesgoshen and welcome to the business forums.


I can certainly look into your intermittent calling issue. I'll need to review your account for any issues. Please private message me your first and last name, the name of your business, the full address of your business location and the phone number associated with your business account.

New Contributor


1 Message

Hace 7 m

100% same issue, this happens to me here too in NJ.

Official Employee


44 Messages

Thank you for reaching out on our forums. I am sorry to hear your customers are having issues with calling your business. I understand how frustrating that must be. I am here to look into your issues.


Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message