New problem solver
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17 Messages
Incorrect symptom on service ticket
Good day,
This is in regard to our open service ticket, [Edit: PII]. The symptom shown is 'No Dial Tone.'
This is NOT CORRECT. The actual problem is; We can make outgoing calls, but INCOMING does not work. It runs straight into a Comcast-generated recording which says the number dialed is not accepting calls at this time.
I will add: I fail to see why a problem like this, which is so obviously IN COMCAST'S NETWORK, should require an on-site technician visit. I lose leave hours from my day job every time I have to be here for such a visit.
Please correct this ticket and, if an on-site visit is required, please explain why.
Thank you.
user_fc3678
New problem solver
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17 Messages
8 days ago
UPDATE, 22:35, same night.
Well... Just for the heck of it, I tried power-cycling the Comcast gateway. Not only did it not correct the problem, it caused us to LOSE DIAL TONE as well. Seems the original symptom is accurate after all, but now we can't make OR receive calls!
Nice going, [Edit: Language]! The problem is in YOUR equipment/network, not mine. That much, I'm positive about. And now you're telling me you can't get to it until Friday.
I'm beginning to wonder if I did the right thing, porting our main line over. Maybe I should have stuck with CenturyLink. Noise and hum aside, at least we were never completely cut off for two-plus days!
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Comcast_Brad
Official Employee
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5 Messages
8 days ago
Hello there, @user_fc3678. It appears you currently have the best process in place with the necessary ticket and service appointment to get the phone service issues resolved. We understand how impactful service issues are to a business and how important it is to keep communication open. Let us know if you're still requiring assistance after your appointment.
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Business Forum, is a violation of Forum Guidelines. If needed, we may invite you to send us a Direct Message.
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user_fc3678
New problem solver
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17 Messages
8 days ago
Wow...
Not only do I get brushed off, like so much dryer lint, you actually chastise me for trying to get the attention of someone who could, in theory, actually provide help.
I guess there's nothing left to say, really. Your actions have spoken far louder than any words could.
I look forward to the day we get real broadband competition in my area.
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