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BoardAndBrush's profile

New Member

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2 Messages

Thu, Jun 13, 2019 7:00 AM

Identify Forwarded Calls to Cell

When a call is not answered at the office, it rings to my cell but I can't tell if this is a personal call, or a call that has been forwarded. Where in the system do I set this up? THANKS!

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Official Employee

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1.1K Messages

2 y ago

Hello BoardAndBrush and welcome to the business forums.

 

Thanks for your question on how to tell the difference between forwarded calls from your business and personal calls. I can definitely understand needing to know what tone you would need to use. 

 

You would need to set up a feature called Distinctive Ring. Distinctive Ring allows you to provide a unique ring or call waiting tone for incoming calls by setting rules for the incoming call based on the phone number, time of day or day of the week. 

 

For a Voice Edge account, you can follow this guide: https://business.comcast.com/help-and-support/voiceedge/activate-distinctive-ring/.

For Business accounts, you can follow this one: https://business.comcast.com/help-and-support/voice/phone-using-call-management-features/.

 

Please let me know if you need anything.