Skip to content
kg2476's profile

New Member

 • 

2 Messages

Fri, May 22, 2020 4:00 PM

Hunt group call forwarding to external number - possible?

Hi there. We have a hunt group with three positions assigned. In light of recent/current events, we have one employee working from home and would like to find a way for them to field calls when needed if someone at the office is already on the phone and can't answer a second incoming call.

 

Is there a way to add an external number to the hunt group? Alternatively, can just one internal number within the hunt group to an external (non-Comcast) number?

Responses

Official Employee

 • 

261 Messages

1 y ago

Hello, how are you? I hope overall your weekend has been a good one! Let me take a closer look at your account and service to see if this feature will help you guys answer a call from home. Are you able to send a private message when you have a moment? If I can capture your name, service address, and account number (or phone number) this would be perfect! 

New Member

 • 

2 Messages

1 y ago

Hi Joseph. I'm not sure how to send a private message here.

Official Employee

 • 

261 Messages

1 y ago

If you click on my name, do you see a grey box on the right that says send this user a private message?