how can a tech comm company lack communication when there is a phone outage

I had to here from a customer that our phones were out. when I called the number the recording said the number was out of service. AAAARRRRG. With that tecknology could I have received an email, internet was working, could Comcast do what ATT has dione for decades and forwarded our phone number to my cell phone.

I am looking for another solution other than comcast...any suggestions? I talked to Consolidated Communications, not sure of the cost but they are coming ij nexrt week.

Responses

Accepted Solution

nvht

New Member

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1 Message

8 years ago

Just so you know we do have a feature that can assist with service related issues, Call Forwarding Not Reachable.

I have this configured, it did not work yesterday or during the previous switch related outage several months ago.

I can understand that things fail but the complete lack of information is the real failure here. Apparently this was a major switch or cable failure. A short note saying that we may be experiencing service outages doesn't cut it. At least post some general information so we can get an idea of the gravity of the problem.

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CC_Jessie

Retired Employee

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178 Messages

8 years ago

ddunphy,

I am so sorry that you have experienced any kind of service interruption. Know you can find the latest information about this issue here: http://forums.businesshelp.comcast.com/t5/Equipment-Features/Issues-receiving-and-making-calls/m-p/29840#U29840

We have be constantly updating that message since about 2:18 PM EST on 07/12/16, and we will continue to do so until this has been completely cleared.

Just so you know we do have a feature that can assist with service related issues, Call Forwarding Not Reachable. This disaster-recovery feature helps you avoid missed calls to your business if your phone service is not working because of a power or network outage. By activating Call Forwarding Not Reachable, you can ensure that your calls will automatically be forwarded to a pre-determined phone number. Activate this feature once by using your office phone. You can get more information about this feature and how to set it up here: http://businesshelp.comcast.com/help-and-support/voice/phone-managing-call-forwarding-routing/

Thanks again for your time and patience when dealing with this interruption.

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apagoinc

New problem solver

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5 Messages

8 years ago

Your system status message never changed from "No reported issues in your area". Totally useless.

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CCMichael

Gold Problem solver

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575 Messages

8 years ago

Sorry for the delayed response, We have isolated the service issue and truly apologize for any interruptions. If you still have issues with your service please private message your account info so I can investigate for you. Again I apologize for the interruptions.

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