Skip to content
U

New Contributor

 • 

3 Messages

Fri, Jul 9, 2021 7:08 PM

FatDaddy

I am getting Comcast VOIP service and for purposes of planning I would like to know specifically which equipment would be installed into my business by the Tech?

Responses

Official Employee

 • 

12 Messages

2 m ago

Good morning @user_b86821! Happy Friday and welcome to the Comcast family. We do have a couple of options and we would be more than happy to take a look and check if we have details on the equipment that will be installed. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

New Contributor

 • 

3 Messages

2 m ago

Seems like that would be a simple answer but I am getting none no matter how I attempt to contact Comcast on this issue. Looks to me that there are far more questions than answers on this forum. 

Official Employee

 • 

18 Messages

In a general sense, this would be the default modem that you can expect to have installed! https://comca.st/3eiqgCP

 

Aside from our Business Support Site, we would have to look at the actual order in order to disclose any details pertaining to your specific set up. If you reach out to our Sales Team at (800) 391-3000, they would be able to pull up your order specifics and provide further details for you.

 

I hope this helps!

New Contributor

 • 

3 Messages

2 m ago

Thanks Kaitlan. I already have that modem, what I was looking for was the actual equipment that would be installed for the VOIP service in addition to the modem/gateway. 

I have called the 800 number you provided and many others but no one seems to be able to answer that question. 

Official Employee

 • 

18 Messages

Thank you for getting back to us, @user_b86821 Hmm, they would be the ones with the exact order information, however I do have a few other places to look into.

 

This first link goes over the Business Phone service and how we prioritize VoIP: https://comca.st/3BaLQ62

 

This second link actually shows the phone options if you scroll down a bit: https://comca.st/3kvPwJB

 

Aside from this, I can only refer you back to our Support Team over the phone as we are unable to see the order details. I hope this helps!