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MMC-Mike's profile

New Contributor


7 Messages

Wed, Jan 13, 2021 11:00 AM

Caller ID display name won't update

I assigned a phone to a new user and cannot get the "Caller ID display name" to reflect the change, I have updated it in "Manage Business VoiceEdge™ Phone Settings" but it reverts back to the original user name

Old user: Brett

New user Barbara


Therefore when we use the Busy Lamp Fields, it displays the old user name


Any help in correcting??? 

Official Employee


407 Messages


Sorry the old name is being stubborn! We'd be glad to check into this and help get it corrected for you; please click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, along with any other pertinent details, like the extension.