New Member
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4 Messages
Business voicemail not sending email recently
Hello
I am a Comcast Business customer of 15 years. I have always used the VM to email service. This winter, I noticed I had not received any emails of VM messages for several weeks. This has been working for over 10 years. I did notice that my VM box was quite full, so I deleted all of them. Now, when a caller leaves a VM, I do not received a email. The setting is for two of us in the office to get the VM email, and neither of us do. I tried support and they say it "should be working".
Comcast hosts our email too...nothing is in junk folders.
Any thoughts?
Comcast_Gabby
Official Employee
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34 Messages
2 years ago
Hello @user_1985e1, thank you for reaching out to our team on Forums. We can certainly understand how convenient it is to receive an email notification advising of the voicemails. Have you confirmed that the option to have the voicemail email notification sent to you is checked? You can follow the steps here: https://business.comcast.com/support/article/voice/business-voice-read-listen-voicemail-online/?linkId=177507691. Please let us know if after confirming you're still experiencing issues.
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