Business voicemail not sending email recently

Hello

I am a Comcast Business customer of 15 years. I have always used the VM to email service. This winter, I noticed I had not received any emails of VM messages for several weeks. This has been working for over 10 years. I did notice that my VM box was quite full, so I deleted all of them. Now, when a caller leaves a VM, I do not received a email. The setting is for two of us in the office to get the VM email, and neither of us do. I tried support and they say it "should be working".

Comcast hosts our email too...nothing is in junk folders.

Any thoughts?

Responses

Comcast_Gabby

Official Employee

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34 Messages

2 years ago

Hello @user_1985e1, thank you for reaching out to our team on Forums. We can certainly understand how convenient it is to receive an email notification advising of the voicemails. Have you confirmed that the option to have the voicemail email notification sent to you is checked? You can follow the steps here: https://business.comcast.com/support/article/voice/business-voice-read-listen-voicemail-online/?linkId=177507691. Please let us know if after confirming you're still experiencing issues.

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user_1985e1

New Member

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4 Messages

@Comcast_Gabby

Yes, no settings were changed, have been rechecked by me, and have been checked by a Comcast support person.

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2 years ago

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CC_Jaime

Contributor

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12 Messages

@user_1985e1 Have you attempted to disable the VM to email option and then enable that again to see if you start to receive the emails again?

I no longer work for Comcast.

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2 years ago

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user_1985e1

New Member

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4 Messages

@Comcast_Jaime

Yes, both I and the support person dis-enabled it and re-enabled with no change in result.

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2 years ago

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CC_Jaime

Contributor

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12 Messages

@user_1985e1 We can take a closer look at this with you. If you could please send a direct message with your name and the service address, we can then assist.

I no longer work for Comcast.

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2 years ago

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user_1985e1

New Member

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4 Messages

Thanks.

How do I send a direct message?

This is my first time on this message system.

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2 years ago

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