2 weeks into problem with voiceportal...
So I have called the 1-800-391-3000 number about 9 times about this same issue and gotten zero reply. I am posting here out of sheer desperation.
I am a new Comcast business customer, and have never been able to access the voice portal (https://voiceportal.comcast.com). I have reported the issue and not even received a call back from customer service most times. This after the customary 30 minutes combined waiting through the automated attendant, and then re-explaining the issue to the CSR.
The issue is that when I try to log into the voiceportal, I use my primary phone number and the password given to me by customer service. I get the following message.
We are sorrry, but a temporary error has occurred and we are not able to process your request at this time.
Please try again in a few minutes.
Also, when I try and do a password reset from the login screeen, I get this...
No secret questions have been defined for this user. Your account administrator can reset your account or you can call Customer Service at 1-800-391-3000.
Again , i have never been able to access this feature, and here are other portions of the comcast business website that error out that I assume (hope?) are related to this issue.
I have taken to the message board because the 800 number pretty much just tells me they will look into it, and I don't hear back.
My most recent trouble ticket reference number is CR375492001