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axk's profile

New Member

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1 Message

Thu, Mar 12, 2020 9:00 AM

connectivity service issues

Has anyone else had to call Comcast mulitiple times to get them to take your service request seriously?  I am convinced the technicians get paid by the stop, not hourly, so they have every incentive to blow our concerns off.  Also, they must have some kind of metric about how long tickets are open because they keep saying ours are 'resolved' when they haven't been at all.

Responses

Official Employee

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241 Messages

1 y ago

Hi there! Thanks for your patience and for reaching out! I am sorry to learn that we have made you feel this way! I will do everything I can to provide a solution as quickly as possible. In order to further assist, please send us a private message using my handle (Comcast_Gabe) with your first/last name, address, and account number or phone number associated with the account so I can help.

New Member

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1 Message

1 y ago

In a few days, 2 months is the age of the home/business problem that has not been resolved. I have spoken with approx 10 different customer service reps with no coordination between Xfinity and Comcast Business - both charging me for the same service. Xfinity has taken credit for all the services, receiving payment. The ticket was to be open until problem resolved and it was closed. Cannot print flyers or be in operation until the problems are corrected. 

Official Employee

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518 Messages

1 y ago

Thank you so much for taking the time to reach out to us through our business forums. I am very sorry for the delay in our response as well as the fact that it has taken so long for you to find a resolution.  I would love to assist. Can you please reach out through private message with your first and last name, full service address and account number or phone number and we will get to the bottom of this with you.