Fri, Feb 27, 2015 7:00 AM
Is there somewhere that I can file a complaint?
3 m ago
6 y ago
Hi sstuartfaith. I can assist with this issue. Please send me a private message with the account number and the information surrounding your service issue. I will engage the appropriate team within the Business Service Center to assist with resolution.
I called Comcast Business to fix a problem that was about to cost me a client. After 5 unreturned calls and messages, ported my phones to AT&T and told Comcast I quit in May. I have now called 5 times, completed the stupid discontinuance form and sent 3 emails it is almost 3 months and they are still billing me and refuse to answer my attempts, just as the supervisor did when I had the cable problem. When I ask for a supervisor get the third degree so they can have one call in 48-72 hours. Then this call never happens.. What else can i do?
I have tried calling in to Comcast 4x, 3x to billing and 1x to tech. ALL 4 times I was put on hold and disconnected in under 1 min. Cannot get to a live person. I am calling @ 9:15 am, there should be somebody there!
I have had the worse experience with [Edited: "Inflammatory"] Business. After my internet went down, taking with it my phone service I tried to call (from my cell because my business phones don't work!) [Edited: "Inflammatory"] for support. After dealing with a Bot for seems like eternity, 20 minutes, it tells me someone will call me back within 10 minutes. Yes I got a call, from a Bot, asking if my problem was resolved or if I wanted to speak with a person. When I chose a person it then told me it could not help and to call back another time, then hung up on me.
Several more calls (from my cell because my business phones don't work!) and finally after hitting 0 a hundred times a live person got on. He was useless as I tried to explain my service was crucial to my business operating and I needed it repaired. After getting nowhere with him he finally says the best he can do is schedule someone between 2-6pm. My first call was 11am. I asked to speak with a manager, he informed me it would do nothing and hung up on me.
4pm and no tech to repair my service. Another round with a Bot (from my cell because my business phones don't work!) to get to a person only to be told I canceled the appointment. [Edited: "Language"], are you kidding me, why would I cancel the appointment. Guess what.. he hung up on me.
Yes I am furious, I've been hung up on three times and no service, my staff of twenty-five cannot make calls and my customers cannot call. How much money am I losing.. A [Edited: "Language"].
Again I call (from my cell because my business phones don't work!) after another round with Bot to get help. Now I'm told that the only thing he can do is schedule another tech that cannot get there any earlier than noon the next day. I explained this was unacceptable and I needed to speak with a manager. "I'm sorry, there is no way for me to transfer you to a manager, they will need to call you back". What a bunch of [Edited: "Language"]. They can't transfer me, this is [Edited: "Inflammatory"], don't they sell business phone solutions? They cannot transfer a call, really.
Well I've given them two numbers to call me back on a here I sit, steaming, 3 hours later without a call back. Well take note [Edited: "Inflammatory"], you where my only option but Verizon just move in. I'll be calling them to make a deal. You can bet I'll be cancelling my [Edited: "Inflammatory"] asap.
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