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sstuartfaith's profile

New Member

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1 Message

Fri, Feb 27, 2015 7:00 AM

Closed

Complaint

Is there somewhere that I can file a complaint?

Accepted Solution

Administrator

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1.9K Messages

7 y ago

Hi sstuartfaith.  I can assist with this issue.  Please send me a private message with the account number and the information surrounding your service issue.  I will engage the appropriate team within the Business Service Center to assist with resolution. 

 

Thank You

Accepted Solution

Occasional Visitor

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7 Messages

6 y ago

I called Comcast Business to fix a problem that was about to cost me a client. After 5 unreturned calls and messages, ported my phones to AT&T and told Comcast I quit in May. I have now called 5 times, completed the stupid discontinuance form and sent 3 emails it is almost 3 months and they are still billing me and refuse to answer my attempts, just as the supervisor did when I had the cable problem. When I ask for a supervisor get the third degree so they can have one call in 48-72 hours. Then this call never happens.. What else can i do? 

New Member

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1 Message

6 y ago

I have tried calling in to Comcast 4x, 3x to billing and 1x to tech. ALL 4 times I was put on hold and disconnected in under 1 min.  Cannot get to a live person.  I am calling @ 9:15 am, there should be somebody there!

New Contributor

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1 Message

7 m ago

I have had the worse experience with [Edited: "Inflammatory"] Business. After my internet went down, taking with it my phone service I tried to call (from my cell because my business phones don't work!) [Edited: "Inflammatory"] for support. After dealing with a Bot for seems like eternity, 20 minutes, it tells me someone will call me back within 10 minutes. Yes I got a call, from a Bot, asking if my problem was resolved or if I wanted to speak with a person. When I chose a person it then told me it could not help and to call back another time, then hung up on me. 

Several more calls (from my cell because my business phones don't work!) and finally after hitting 0 a hundred times a live person got on. He was useless as I tried to explain my service was crucial to my business operating and I needed it repaired. After getting nowhere with him he finally says the best he can do is schedule someone between 2-6pm. My first call was 11am. I asked to speak with a manager, he informed me it would do nothing and hung up on me.

4pm and no tech to repair my service. Another round with a Bot (from my cell because my business phones don't work!) to get to a person only to be told I canceled the appointment. [Edited: "Language"], are you kidding me, why would I cancel the appointment. Guess what.. he hung up on me. 

Yes I am furious, I've been hung up on three times and no service, my staff of twenty-five cannot make calls and my customers cannot call. How much money am I losing.. A [Edited: "Language"].

Again I call (from my cell because my business phones don't work!) after another round with Bot to get help. Now I'm told that the only thing he can do is schedule another tech that cannot get there any earlier than noon the next day. I explained this was unacceptable and I needed to speak with a manager. "I'm sorry, there is no way for me to transfer you to a manager, they will need to call you back". What a bunch of [Edited: "Language"]. They can't transfer me, this is [Edited: "Inflammatory"], don't they sell business phone solutions? They cannot transfer a call, really.

Well I've given them two numbers to call me back on a here I sit, steaming, 3 hours later without a call back. Well take note [Edited: "Inflammatory"], you where my only option but Verizon just move in. I'll be calling them to make a deal. You can bet I'll be cancelling my [Edited: "Inflammatory"] asap.

(edited)

Official Employee

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33 Messages

Thanks for contacting us. When you're ready, please click on the secure link below to connect with a specialist. You may need to disable any pop-up blockers to start your chat. 
https://comca.st/2Rn4CV8

New Contributor

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1 Message

1 m ago

This is the last straw with this company called Comcast/Xfinity, I have been a customer for over 20 years with a constant issue that I had to live with until this year , a dedicated technician who takes his trade serious decided that he would find out why my internet is sporadically dropping with a lost of pings, well he found out that the line in my wall to the closet in the building is BAD, the way he found this problem is by testing everything from the wall plate to the coaxial itself. He decided to run a coaxial from my router to the closet, and guess what no drops. So! for many years Comcast/Xfinity has been telling me that their is no problem and have replaced many router many times, this is incompetent at best., ok once he found this issue he schedule a company ( Debbie custom Cable ) I guess that Comcast/Xfinity contracts with them who was suppose to show up on 10/18/21 between 8am and 10am, well you can guess it, they did not show and had a incompetent excuse like we went to the wrong address. They said they would try to get me in today and to stay near my phone that they would call me, well, you can guess it they never called. My internet went down again tonight at 10:02pm unto 10:14pm with no one to talk to accept a machine that can do nothing but restart your router, well customer support is not what it use to be, I have decide to change my Business Internet to RCN this NOV, who decided to fix the coaxial, give my 50% more bandwidth for 50% cheaper than what I am paying now and two months free, along with 24hr support if I have any issues. I don't know about you, but I know when I am getting screwed. I remember when Comcast cared about it's customers, times has changed and so will my internet.

This comment has been converted into a post

Official Employee

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5 Messages

Hello @user_3a9a0e! Thanks so much for taking a moment out of your night to leave a post on our Business Community Forum! I'm so sorry to hear about your experience and your services not working as they should, but you have definitely come to the right place for assistance! If you could send our team a private message with your full name, the business name, and the service address associated with your account, I'd be more than happy to look into this for you and make this situation right!

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.