Comcast Business Support Community

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New Business Gateway CGA4332COM hangs during initial config; replacement does too

Ordered new Comcast Internet service with 5 static IP's. The gateway hung during initial configuration. Support replaced the unit, the new one hung too! This seems like a firmware bug, how do I get competent support? By "hung" I mean the gateway suddenly went to a login prompt, and w

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@Comcast_Richard Hi I got a reply from Comcast_Benjamin when I DM'd "Comcast Business". He suggested having a technician come out, but a technician replaced the modem once and I had the same problem with the new modem. This seems more like a

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New Business Gateway CGA4332COM hangs during initial config; replacement does too

Ordered new Comcast Internet service with 5 static IP's. The gateway hung during initial configuration. Support replaced the unit, the new one hung too! This seems like a firmware bug, how do I get competent support? By "hung" I mean the gateway suddenly went to a login prompt, and w

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@Comcast_Richard Hi, thank you for the instructions. I found the DM area, but it would not accept Xfinity Support as a valid recipient address (I searched, tried variations, etc, but it's just not there and neither are you). I ended up sendin

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New Business Gateway CGA4332COM hangs during initial config; replacement does too

Ordered new Comcast Internet service with 5 static IP's. The gateway hung during initial configuration. Support replaced the unit, the new one hung too! This seems like a firmware bug, how do I get competent support? By "hung" I mean the gateway suddenly went to a login prompt, and w

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@Comcast_Richard Hi, I clicked Reply to your message. Does this create a forum post or a DM? If this is a forum post, I don't see any way to send a DM, please advise. There is a direct messaging icon at the top of the page but that seem

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New Business Gateway CGA4332COM hangs during initial config; replacement does too

Ordered new Comcast Internet service with 5 static IP's. The gateway hung during initial configuration. Support replaced the unit, the new one hung too! This seems like a firmware bug, how do I get competent support? By "hung" I mean the gateway suddenly went to a login prompt, and w

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New Business Gateway CGA4332COM hangs during initial config; replacement does too

Ordered new Comcast Internet service with 5 static IP's. The gateway hung during initial configuration. Support replaced the unit, the new one hung too! This seems like a firmware bug, how do I get competent support? By "hung" I mean the gateway suddenly went to a login prompt, and w

619

2

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