Comcast Business Support Community

Lightspeed, Wise POS, Stripe, and Comcast issues

Comcast, we use Lightspeed POS with Stripe's WisePOS E hardware. On Tuesday 8/2/22 AM EDT, the connection between the POS and the hardware stopped working. Lightspeed tells us that it's a Comcast issue and that they have reached out to you. I pay hundreds of dollars per month to both Co

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@user_181e66 Log in to your comcast account and check that it's been disabled. We were told 24-48 hrs to get it disabled. I would say it was successfully disabled in 8 hrs. But we couldn't make it work until it showed disabled. Addit

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Lightspeed, Wise POS, Stripe, and Comcast issues

Comcast, we use Lightspeed POS with Stripe's WisePOS E hardware. On Tuesday 8/2/22 AM EDT, the connection between the POS and the hardware stopped working. Lightspeed tells us that it's a Comcast issue and that they have reached out to you. I pay hundreds of dollars per month to both Co

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As a follow up to these posting from today. It appears that disabling SecurityEdge from comcast resolved the issue with Lightspeed/P400 payment terminals. If anyone else has success with this, please post here.

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Lightspeed, Wise POS, Stripe, and Comcast issues

Comcast, we use Lightspeed POS with Stripe's WisePOS E hardware. On Tuesday 8/2/22 AM EDT, the connection between the POS and the hardware stopped working. Lightspeed tells us that it's a Comcast issue and that they have reached out to you. I pay hundreds of dollars per month to both Co

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Note that I have a "work-around", but its a little "hacky" and I don't know if its a "permanent" solution. However, the "hack" does make me feel like this IS a comcast "SecurityEdge" issue. We will see if I can get comcast to disable security

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Lightspeed, Wise POS, Stripe, and Comcast issues

Comcast, we use Lightspeed POS with Stripe's WisePOS E hardware. On Tuesday 8/2/22 AM EDT, the connection between the POS and the hardware stopped working. Lightspeed tells us that it's a Comcast issue and that they have reached out to you. I pay hundreds of dollars per month to both Co

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To anyone who happens upon this thread. I'd like to update that after many hours of troubleshooting - we are no closer to a resolution. We believe the issue has to do with SecurityEdge, but we were unsuccessful in having it disabled. We

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Lightspeed, Wise POS, Stripe, and Comcast issues

Comcast, we use Lightspeed POS with Stripe's WisePOS E hardware. On Tuesday 8/2/22 AM EDT, the connection between the POS and the hardware stopped working. Lightspeed tells us that it's a Comcast issue and that they have reached out to you. I pay hundreds of dollars per month to both Co

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@Comcast_Jorge When I "DM", there is no drop-down selection got "Comcast_Jorge", so I sent it to "Comcast_Business".

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Lightspeed, Wise POS, Stripe, and Comcast issues

Comcast, we use Lightspeed POS with Stripe's WisePOS E hardware. On Tuesday 8/2/22 AM EDT, the connection between the POS and the hardware stopped working. Lightspeed tells us that it's a Comcast issue and that they have reached out to you. I pay hundreds of dollars per month to both Co

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@Comcast_Lamont When we connect our Verifone 400 payment terminals to our Lightspeed application. You enter a "pairing" process. On the terminal, you get 3 random words that you have to type into the Lightspeed app (on the browser).

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Lightspeed, Wise POS, Stripe, and Comcast issues

Comcast, we use Lightspeed POS with Stripe's WisePOS E hardware. On Tuesday 8/2/22 AM EDT, the connection between the POS and the hardware stopped working. Lightspeed tells us that it's a Comcast issue and that they have reached out to you. I pay hundreds of dollars per month to both Co

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Lightspeed, Wise POS, Stripe, and Comcast issues

Comcast, we use Lightspeed POS with Stripe's WisePOS E hardware. On Tuesday 8/2/22 AM EDT, the connection between the POS and the hardware stopped working. Lightspeed tells us that it's a Comcast issue and that they have reached out to you. I pay hundreds of dollars per month to both Co

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@lmckee Did you ever get a satisfactory response to this? We are in the SAME boat!!! Thanks!