Comcast Business Support Community

Service outage in San Francisco

I certainly have a lot of long outages (current message says "a service outage has been reported -- should be fixed by 8 am" -- it's 1am now) as well as short intermittent ones, using 50/10 Business Comcast. I expected more uptime from business internet. 😞

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50/10 business internet: frequent short service interruptions recently in San Francisco

I'm in zip code 94121, Geary Blvd, San Francisco. Seeing lots of short outages (without any communication from Comcast). Can you look into what might be causing the problem? I don't kow if it's local to my building or a more widespread problem. I don't want to wait on the phone to talk to customer s

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Please stop all the junk mail -- I'm already a customer

I'm a Google employee with a Comcast business account. For some reason I get spam snail mail about once a week with great offers for Comcast Business internet, cable, etc etc. I already have Comcast service, obviously, so the marketing is wasted on me. And it's annoying that I have such a large vol

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Slow download speeds, zipcode 94121

Please look into this; last week service was very slow and later went out, and Comcast did repairs, but service is extremely slow again. See attached for a comcast speed test. I'm getting between 2 and 5 Mbps download, 11.5 upload. I'm on a 50Mbps download, 15 upload business plan. I've had very slo

I have the Netgear cg3000dcr

Slow download speeds, zipcode 94121

Please look into this; last week service was very slow and later went out, and Comcast did repairs, but service is extremely slow again. See attached for a comcast speed test. I'm getting between 2 and 5 Mbps download, 11.5 upload. I'm on a 50Mbps download, 15 upload business plan. I've had very slo

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Slow download speeds, zipcode 94121

Please look into this; last week service was very slow and later went out, and Comcast did repairs, but service is extremely slow again. See attached for a comcast speed test. I'm getting between 2 and 5 Mbps download, 11.5 upload. I'm on a 50Mbps download, 15 upload business plan. I've had very slo

P.S. I saw a similar posting on this forum from another San Francisco customer from last month. An admin replied to ask for the modem's signal levels. I will preemptively add here that my modem doesn't seem to show signal levels in any of the pages i

Business internet: connection down intermittently for past 3 days in San Francisco

Can someone let me know if this is a known issue that's being worked on, or if it's just me? Starting around Sunday, July 7, I've been having intermittent super-slowdowns or a completely non-existent connection. I can't stream video when this happens -- and this is critical when I'm videoconferencin

Still waiting for help. I called again last night and the rep said that the signal strength was too low and he'd need to send someone out to install a "signal amplifier" -- the line-splitting situation in my building had already been optimized by a p

8:00 pm Central Time and guess what. My Business Class Service is down several time during peak hours. The tech also came out this morning at 11, stayed 5 minutes, said he had to go elsewhere to correct the problem and I never heard bad from him. H

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Business internet: connection down intermittently for past 3 days in San Francisco

Can someone let me know if this is a known issue that's being worked on, or if it's just me? Starting around Sunday, July 7, I've been having intermittent super-slowdowns or a completely non-existent connection. I can't stream video when this happens -- and this is critical when I'm videoconferencin

Thanks, John, for the reply. I never heard from Comcast following your email, though. I called again myself and eventually got a support tech to come out, who managed to replace some splitters and improve my signal level. However, I am still having i