Comcast Business Support Community

60 day disconnect charge on static ip business account moving to residential

After 9 years of business service just for the static IPs, I move out of my house and setup residential service at my new apartment. I no longer need the static IPs. Then I call to terminate the business service at the old address and now Comcast wants to extract another two months of payments, ev

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Periodic high ping latency on CG3000DCR

Hi, I moved a couple weeks ago and had my Comcast business internet line transfered to my new home. I went from an SMC modem/router box to a newer NetGear CG3000DCR device during the transition. I am noticing issues very often with my internet connection. When streaming any type of content, there ar

I have this issue with a recent modem swap as part of a speed upgrade. When power cycling the modem, the issue will dissappear for a day or 3 but then when I start seeing hiccups in the internet service, we have to just keep unplgging the modem ever

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