Comcast Business Support Community

Unreliable Connection For Over A Week

So for over a week now my connection goes from being decent, to less than dial-up, to completely offline. I have checked all of your documentation on how to resolve such issues assuming they are on my end. From what I can see from my modem, these forums, and various other locations this is NOT on my

Unfortunately, you are attributing a comment not made by myself as a pretext for rude behavior. Shouting someone down is a clear indication that your argument is weak and your call for strict rules around your own submissions don't mean a hill of bea

Unreliable Connection For Over A Week

So for over a week now my connection goes from being decent, to less than dial-up, to completely offline. I have checked all of your documentation on how to resolve such issues assuming they are on my end. From what I can see from my modem, these forums, and various other locations this is NOT on my

Aside from the rude commenter, this appears to have been resolved by a new boot file. The issue appeared to be only three upstream channels were allocated where there should have been four. All four are now present and latency and packet loss are gon

Unreliable Connection For Over A Week

So for over a week now my connection goes from being decent, to less than dial-up, to completely offline. I have checked all of your documentation on how to resolve such issues assuming they are on my end. From what I can see from my modem, these forums, and various other locations this is NOT on my

I'm seeing something similar. After approx. 24 hours the SMC will now start dropping packets and ping latency shoots from a normal avg. of 34ms to 180ms. This will persist and the modem will slowly stop responding. Resetting the modem solves the prob