Comcast Business Support Community

Why am I paying so much?

I've been a Comcast Business customer since 2006. I'm on one of the older Comcast Business plans (Deluxe 50 Pkg.) and I'm paying more for slower speeds that new customers are paying for faster speeds. I'm also being charged a modem rental fee for a modem I've been "renting" for 10 years. And now the

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Why am I paying so much?

I've been a Comcast Business customer since 2006. I'm on one of the older Comcast Business plans (Deluxe 50 Pkg.) and I'm paying more for slower speeds that new customers are paying for faster speeds. I'm also being charged a modem rental fee for a modem I've been "renting" for 10 years. And now the

226

2

Upload Speeds have dropped to 1.2 Mbps from 12 Mbps

Greetings, I'm noticing an unusual problem today with my connectivity. My upload speeds are well below what I'm paying for while my download speeds are fine. When I've had speed trouble in the past, it's usually the opposite problem. I'm using the Xfinity speed test site and have verified it with ot

I should note that I've already done the troubleshooting steps:Rebooted (soft and hard) the router.Checked router signal levels.Isolated and checked for other bandwidth loads on the network.Tested several times over the last couple of hours with the

Upload Speeds have dropped to 1.2 Mbps from 12 Mbps

Greetings, I'm noticing an unusual problem today with my connectivity. My upload speeds are well below what I'm paying for while my download speeds are fine. When I've had speed trouble in the past, it's usually the opposite problem. I'm using the Xfinity speed test site and have verified it with ot

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