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MC617

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November 30th, 2020

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MC617
commented on 's post

4 years ago

Sorry for the Crosspost - I initially put this on hardware but see the sticky on the connectivity forum advertising the Connection Pro Service. Hello Everyone,I have been searching for a month, and I have been unable to find a post or a support person at Comcast that can address what should be a str

I was able to get this to work last night on a Sonicwall. I plugged the CradlePoint from port 1 into X2 on my Sonicwall. The Comcast tech that came out to do the set up had it plugged from WAN to the modem. I set up X2 to be a WAN connection with DHC

MC617
liked 's comment

4 years ago

Thank you so much for reaching out to ask us about this! The Cradlepoint should be hardwired to the device that you want to have the failover support, so either the modem or the router/firewall, via Ethernet cord. Static wouldn't be supported in the

MC617
posted a question

November 30, 2020

4 years ago

Hello, We have received a CradlePoint device and it looks like it was set up to connect straight to the Comcast modem. We have a static IP and our internal network has a firewall that manages the connectivity for our network. As it is set up right now, the CradlePoint will not do anything for us bec

MC617
joined community.

November 30, 2020

MC617
commented on 's post

4 years ago

Sorry for the Crosspost - I initially put this on hardware but see the sticky on the connectivity forum advertising the Connection Pro Service. Hello Everyone,I have been searching for a month, and I have been unable to find a post or a support person at Comcast that can address what should be a str

I am in the same boat and actually just started a new thread about this. I was assured by Comcast that this would work but seeing how it is set up I do not see how if my firewall cannot go from static to DHCP on the same port. I was told by an onsite

MC617
liked 's post

4 years ago

Sorry for the Crosspost - I initially put this on hardware but see the sticky on the connectivity forum advertising the Connection Pro Service. Hello Everyone,I have been searching for a month, and I have been unable to find a post or a support person at Comcast that can address what should be a str