Viewing connected devices on the Business Wireless Gateway
We have been made aware of an issue where some customers are unable to view connected devices when logged into their Comcast modem (model: Cisco DPC3941 & DPC3939). We apologize for any inconvenience this has caused. Our engineering team is working diligently to get this issue resolved as soon as possible.
Some customers can see a fix after completing a Factory Restore.
Reset/Restore Comcast Business Wireless Gateway
As soon as we have any updates or a permanent resolution we will be sure to post it here
Thanks for your understanding.
This topic was escalated to Email Message on 12-12-2019 12:02 AM by an automatic escalation.
This topic was escalated to Email Message on 12-05-2019 03:59 PM by an automatic escalation.
This topic was escalated to Email Message on 10-07-2019 03:20 PM by an automatic escalation.