Web Hosting

Root Directory - FTP

Hello Comcast Community -


I am in the beginning stages of changing my companies web-site from a "SiteBuilder" content managed site, to a WordPress site.

I am been doing a significant amount of research so that I can make a smooth transition. However, it looks like the people who previously set up our website have gone through multiple changes, so now it is unclear which is the true root directory.
I know through various Comcast help sites, that it should be 'www'..... However I have more than one.

On my FTP.domain.com I see


04/15/2010 12:00AM         38,912 Thumbs.db
04/15/2010 12:00AM      Directory _vti_cnf
04/15/2010 12:00AM      Directory _vti_pvt
04/15/2010 12:00AM      Directory aspnet_client
04/15/2010 12:00AM      Directory cgi-bin
08/03/2011 12:00AM      Directory cgi-bin~
04/15/2010 12:00AM      Directory civil
04/15/2010 12:00AM      Directory contact
04/15/2010 12:00AM            114 desktop.ini
04/15/2010 12:00AM      Directory docs
04/15/2010 12:00AM      Directory filter_probe
04/15/2010 12:00AM      Directory home
04/15/2010 12:00AM      Directory images
04/15/2010 12:00AM          3,142 index.htm
04/15/2010 12:00AM          1,260 index.html
04/15/2010 12:00AM      Directory jobs
08/03/2011 12:00AM             10 logs
04/15/2010 12:00AM              0 missing.html
02/08/2013 06:25PM      Directory news
02/08/2013 06:25PM      Directory newsletters
08/03/2011 12:00AM              1 pce
04/15/2010 12:00AM          1,361 pce-black.GIF
04/15/2010 12:00AM        126,274 pceintro.swf
02/08/2013 10:30PM      Directory private
04/15/2010 12:00AM      Directory profile
08/03/2011 12:00AM              5 public_html
04/15/2010 12:00AM      Directory water
02/13/2013 04:54PM      Directory web
04/23/2010 12:00AM      Directory website-comcast
08/03/2011 12:00AM      Directory web~
08/03/2011 12:00AM              5 www

So I have 'web', 'website-comcast', 'web~', and 'www'


 I am assuming that is the one labeled 'web' because it has the most current date next to it. However, I am just concerned. The last thing I want to do is start deleting / cleaning up my server, which would then erase my web content before I am ready to switch to WordPress.

Any help would be greatly appreciated.

Thank You

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Community Manager
Community Manager

Re: Root Directory - FTP

Hello MinnesotaAdmin,


Welcome to the forum.

We do apologize for the late reply to your query.


Unfortunately Comcast's server will not accept websites created with Word Press.

Also for FTP access your webhosting service with Comcast has to be at least "Business Level".


For further information regarding webhosting packages, please use the following link.

For technical assistance please call 1-800-391-3000


Thank you

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Re: Root Directory - FTP

I am confused, I have seen other responses to questions about WordPress in this forum and was under the impression that I could use WordPress (please see below for an example). 

I do have a business class account, and if the answer is still that, I cannot use WordPress I am going to seriously consider changing my webhosting. SiteBuilder is extremloy outdated, the graphics are from the 90s and I am really trying to rebrand/bring out company in the the 21st century. 

I have downloaded FileZilla, and used my password/user name to connect to the Comcast server, and do not seem to have any problem. 

I suppose this forum does not provide enough information. Is there a way to email tech support directly, instead of wating on the phone, being transfered to numerous different people?
Thank you.
 copy of another post about using wordpress: 
Posts: 332
Registered: ‎05-04-2012
  Re: Changing from a Site Builder Web page to a WordPress created web page

Welcome JEEGG.  

You can create the content offline outside of sitebuilder and upload/FTP the new content to the servers,   You can use any FTP client to upload the file.  Connect to your site via  <FTP.yourdomain.com>, enter the admin username/password.  Upload the new content file from your PC.  By using the same file name as the existing file, you will receive a prompt to overwrite the existing file.  This will overwrite the existing file in sitebuilder.  Here is a Link to information on how to upload content via FTP. 

Let us know if we can assist you further


Thank you

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