We switched from AT&T to Comcast last week. I was supposed to have 300G / 25 Web Pages when the account was stood up. Last Saturday I discovered that we were set up as a starter and was told to call Change of Service 800-391-3000, which I did on Monday. B monday evening I was able to FTP my existing 28M web site (vfw-604.net) up tot he server. Was assured by Web Host Help & Tier 2 support that everything is good now.
Tonight I attempted to begin the process of replicating my site using WebsiteCreator. I now have a 3 page limit again. Spent 45 minutes on hold with whomever Web Host Help transferred me to (assume tier 2 support again) and after 45 minutes on hold the battery on my phone went dead and I dropped the call. I have exerpted considerable patience with Comcast but ,y patience is wearing very thin. I need someone to deal with the issue and stop passing me around - is there a single entity that can see where the problem is and get my account set up the way I requested it from the start? The folks manning the phones at the support number listed on the Comcast Business Class web site confirmed my account is recorded correctly - PLEASE SOMEONE give me a clue!!!
Welcome to the forum.
I am sorry for all these tribulations you had with webhosting and Comcast support.
Let me assist you in resolving this issue.
I have verified that you do have "business" webhosting level and I can reach your website at vfw-604.net.
I do question about this line from your post:
"Tonight I attempted to begin the process of replicating my site using WebsiteCreator. I now have a 3 page limit again."
Are you trying to modify (create) your website using site-builder? (WebsiteCreator).
I ask this because you already uploaded your website via FTP and it is active.
If you try to create a website using site-builder, with an active website, will cause a conflict and errors.
Please clarify, so I can better assist
The site I moved was created using a similar tool AT&T provides. Yes I know the version I am replicating will wipe out the old one when I compile it. It would be WONDERFUL if I could use your product to edit my existing content. Fortunately the site isn't large and 70% is copy -n- paste of the work.
Guess while I am here I should follow up on my grievances finally got someone to put in a ticket to Tier 2 again. The ticket was CR296203736. A tech named Scott called me on the phone and we discussed my problem, what my site was supposed to be and and what it wasn't doing. I finally had a single individual who took a personal interest in trying to resolve my condition. Later when he had seen that the problem was corrected, he again called to inform me of the status. So, I did find a ray of sunshine in the middle of an otherwise VERY turbulent experience. -->Mark<--