we are using 3/3 licenses for J, K and M. M's computer has a rootkit and we cannot install/uninstall internet security. K got a new computer and will give M her old one. If K tries to download the norton onto her new computer, will it work because she is the same user? or does K need to deactive M as a user first, then download?
Hello jeannie and welcome,
I muchly enjoy these rubics cube inquiries...
All business customers that register within the Business Class Portal (BCP) are currently authorized 2 free copies of the Norton Internet Security Anti-Virus (NAV) and this also corresponds to the 2 free email addresses. Unfortunately I am not aware of any NAV reutilization if computer's are updated, changed, etc. along the lines of your post. I believe the NAV download tracker only tracks number of downloads to each and every computer and when 2 is reached, then you can add a 3rd computer or greater NAV download for a Comcast reduced NAV fee. If you need any NAV specifics on this please, use this link and it provides information you are looking for.
Hope this helps you out.