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Re: Email Migration to Microsoft Office 365

jhl-BCFC
New Contributor

Re: Email Migration to Microsoft Office 365

Re-directing people to a black hole of options that don't DO what they say they will do (i.e. "press 1 to remain on the line" or "press 2 to leave a message".... gets voicemail. Everytime.) just isn't a solution.   Passing the buck from "Business support" to the "Coud Desk" isn't support because you KNOW it's a dead-end.  You have been told, repeatedly (here and via phone) that Cloud Solutions is a dead-end.  They dont call back for days, then call one minute before closing time and leave a message on a one-ring call!  This just isn't acceptable.  Please recognize the problem, how you are contributing to it, and come up with a real solution.  Please.

bizuser
New Member

Re: Email Migration to Microsoft Office 365

agreed, pressed 1 and was disconnected.   

just trying to remotely access email, or figure out how to remotely access, 

maybe an email from comcast with instructions....  would help us figure this out, and unclog the help desk.

 

Official Employee

Re: Email Migration to Microsoft Office 365

 

Hi bizuser and welcome to the support forums. 

 

I would like to review the email issues you're experiencing. Please private message me your account number, the name of your business and the associated emails in question. 

CARODUGG
New Member

Re: Email Migration to Microsoft Office 365

i have called sooooo many times its ridiculous!!!!! On hold FOREVER! no time for this have a business run not spending half my day waiting for someone to answer and give same line of BS I've been getting for three plus weeks now - called today and was told someone would call me by end of business day no call so far but guess who's on hold waiting to get an answer - everything I have been told is a BLANTANT LIE!!!! ready to dump Comcast and find another provider at this point aggravated is beyond what I am now!

Emails there have been two well maybe four one notifying me of this migration, next one to download the outlook assistant and my date this was scheduled for was September 12th what a joke! Comcast really needed to work thru the glitches, etc.. before notifying customers this was happening, this office has been around for a few years now and is good but I hope they are not going to ask for money for this.  Frustrated Tow Company owner

camshopemail
New Member

Re: Email Migration to Microsoft Office 365

We are got into exactly the same boat here with Comcast migrate email to Office 365 which is the sucky experience so far (3wks into it) SLOW to open,take more time to be able to reply ,missing emails 

from previous contact

We need Comcast to honnor the contract with free email with internet service ,let alone now we have to pay for extra Cloud solution service 6.95/month with less then expected 

FIx it right ,do it right Comcast Please!

CARODUGG
New Member

Re: Email Migration to Microsoft Office 365

no way I'm paying extra for the *hitty sevice I have received

jhl-BCFC
New Contributor

Re: Email Migration to Microsoft Office 365

Update:  For anyone that cares (at comcast)... The date today is 10/11/17 and I have yet to receive a single complete response call to correct the horrible migration fiasco.  Best progress, to date, has been to access a SINGLE (relatively minor) company email account.  Meanwhile, the rest of the situation remains in he black hole of Business Service response time.  Leaving messages gets no result.  Calling numbers gets more message machines.  When are you going to figure out that a "dedicated response" is necessary to un-screw the mess you put your customers in????  Am sick of seeing your people "pretend" to be doing something by opening (and closing) tickets repeatedly without every talking to someone at this end.  One would THINK that isses are being addressed, when in fact, you have not yet "heard" or "responded" to the very first call made to you two months ago!  Disgusted.

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jhl-BCFC
New Contributor

Re: Email Migration to Microsoft Office 365

Ha Ha... an EMAIL.... you mean you have email?   Been waiting for two months for mine to come back.  At least you can email your complaints to nowhere.  

Good luck with that!

 

:-)

jhl-BCFC
New Contributor

Re: Email Migration to Microsoft Office 365

Same story.  You must be a small business.  Just take comfort in re-reading Comcast's "Our Business Promise" page over and over again for about two month.  If that wears off, we can complain/commiserate here since there's apparently no OTHER way to actually "register" an unsolved issue.

 

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jhl-BCFC
New Contributor

Re: Email Migration to Microsoft Office 365

Glad to see that MANY other Business Customers are picking up on the fast and loose nature of this migration.  Seems like a completely unsupported "dodge" and "bat and switch".  Wait until you get fully Migrated and can't tell WHO is calling from WHERE when you need support.  This is completely unacceptable.  And, by the way, I noticed that my Account Billing statement has been reduced to ZERO this month (thanks a lot), which is the least Comcast can do, but is NOT the kind of "support" promised in any of their sales pitches (ever).   Time to refocus on your mission, Comcast.  Time to put some humans on the job and get rid of your endless loop of voicemail, automated responses, and dropped calls!

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