Microsoft Services & Apps
Helping businesses with applications for a smarter cloud strategy
Back to Top

"Not Trusted" certificate presented when adding a Comcast Business Exchange account to iOS

SOLVED
bitblaster
New Contributor

"Not Trusted" certificate presented when adding a Comcast Business Exchange account to iOS

A certificate issued by Comodo, expiring in 2016, is presented when adding a Comcast Business email address as an Exchange account.

iOS 9.2 fails to trust this certificate by default. (Missing intermediate CA? Missing domain name? *shrug* iOS didn't provide detail on why it was Not Trusted)

 

Besides that, the certificate has a SHA-1 signature. (Please stop using SHA-1 for signatures. Everybody is migrating away from this weak hashing algorithm --- NIST, Microsoft, Google.)

 

Workaround: I choose to NOT trust this certificate.

Next, I was presented with a dialog to fill in the server name (use the DNS Settings in the Business account site) and make the account name be the same as the full email address.

I did that and the account was added.

 

Hey Comcast, the "Not Trusted" certificate warning is a problem you need to fix.

 

Thanks,

--Steve

 

 

Accepted Solution

Re: "Not Trusted" certificate presented when adding a Comcast Business Exchange account to

Hi bitblaster. This issue is under investigation by the Comcast Security and Mobility Team.  I will update the team with your information.

 

Thank You

 

View solution in context
Community Manager
Community Manager

Re: "Not Trusted" certificate presented when adding a Comcast Business Exchange account to

Hi bitblaster. This issue is under investigation by the Comcast Security and Mobility Team.  I will update the team with your information.

 

Thank You