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comcast hosted exchange server accounts no longer accessible with outlook 2013

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jctn
Visitor

comcast hosted exchange server accounts no longer accessible with outlook 2013

We have used Outlook 2007, then 2010 and then 2013 (as part of Office 365) since available to connect to our comcast hosted exchange accounts.

 

All have functioned flawlessly until comcast upgraded their Exchange servers to Exchange 2010 from Exchange 2007 at the end of last week.

 

I can connect android devices with ActiveSync using the new server address in DNS settings, but can't connect with Outlook 2013 from either of two laptops running Win 8.1 Pro. The web Outlook access functions normally.

 

The autodiscover type account creation in Outlook fails, with "unable to make encrypted connection to server, hit ... to proceed with unencrypted connection" or similar error.

 

Manual creation of the email account done through the control panel fails, as no connection to the server can be made.

 

I called comcast tech support, and was told that only Outlook 2010 was supported, and that they were told not to provide any tech support for Outlook, and they recommended that I try Outlook 2010.

 

The 32 bit Outlook 2010 that I downloaded from comcast installed, but couldn't successfully connect, either. 

 

Microsoft TechNet or Office.com search indicates that they only recommend that one version of Outlook be installed on a system.

 

What is the problem? Outlook 2013 is compatible with Exchange Server 2010, just as it was with 2007. 

 

This has wasted a large amount of time, and I would appreciate some assistance in resolving this problem.

 

Have also tried deleting the existing Outlook profiles on each system. An IMAP account from the ISP I have at home (charter, which splits our city with comcast), but not the exchange account can be added back, with the same errors noted above.

 

Thanks

 

 

Accepted Solution

Re: comcast hosted exchange server accounts no longer accessible with outlook 2013

I am also not able to set up Outlook 2013 except using IMAP protocol. I checked my DNS setting and I removed some of the old references to the hmc1 server and replaced with the new server data. At this time, I am still stuck with the same situation.

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Accepted Solution

Re: comcast hosted exchange server accounts no longer accessible with outlook 2013

I am also having the same problems with Outlook 2013 since I installed it in May.   I thought I had a workaround by setting up on the old POP server, but only a few emsils are coming through.  Technical support is non-responsive.

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Accepted Solution

Re: comcast hosted exchange server accounts no longer accessible with outlook 2013

I too same problem - 1. What is your domain name? CJS.comcastbiz.net 2. Can you access the webmail? yes 3. Have you tried create a new Outlook profile on different computer? yes, new computer just purchased and office 365 will not connect to the exchange server.
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Accepted Solution

Re: comcast hosted exchange server accounts no longer accessible with outlook 2013

We are experiencing the same issue.  As soon as upgrade was complete we were unable to connect to exchange.  Attempted to create new profile, add a new mailbox and the only option Autodiscover returned was imap when we need full exchange connectivity.  Here are our server settings (minus the email address).  If you are unable to fix the autodiscover issue quickly, can you please provide a set of instructions for manually entering the settings?

 

User-Agent: Mozilla/5.0 ‎(Windows NT 6.1; WOW64)‎ AppleWebKit/537.36 ‎(KHTML, like Gecko)‎ Chrome/36.0.1985.143 Safari/537.36
The required version of Silverlight is installed: Yes
Required version of Silverlight: 2.0.31005.0
Outlook Web App experience: Premium
User language: English ‎(United States)‎
User time zone: ‎(UTC-08:00)‎ Pacific Time ‎(US & Canada)‎
Exchange mailbox address: /o=W14C/ou=Exchange Administrative Group ‎(FYDIBOHF23SPDLT)‎/cn=Recipients/cn=2727234c2
Version: 14.3.174.1
Host name: webmail.w14c.comcast.net
Exchange Client Access server name: W14CAS-WC-C8.w14c.comcast.net
Exchange Client Access server .NET Framework version: 2.0.50727.5472
Client Access server operating system version: Microsoft Windows NT 6.1.7601 Service Pack 1
Client Access server version: 14.3.123.0
Client Access server platform: 64bit
Mailbox server name: W14MBX-WC-C1.w14c.comcast.net
Mailbox server Microsoft Exchange version: 14.3.123.0
Client Access server operating system language: en-US
Client Access server language: en-US
Client Access server time zone: ‎(UTC-05:00)‎ Eastern Time ‎(US & Canada)‎
Other Microsoft Exchange server roles currently installed on the Client Access server:
Authentication type associated with this Outlook Web App session: Kerberos
Public logon: No
Internal POP setting:
     Server name: WCpop.w14c.comcast.net
     Port: 110
     Encryption method: TLS
Internal IMAP setting:
     Server name: WCimap.w14c.comcast.net
     Port: 143
     Encryption method: TLS
Custom Forms: loaded
Segmentation settings: fffffffeefc177bf
Restricted functionality settings: fffffffeefc177bf
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Accepted Solution

Re: comcast hosted exchange server accounts no longer accessible with outlook 2013

One way to use autoconfigure in Outlook that has changed is to do the following:

.

1) Launch Outlook

2) hold down the Ctrl key and right mouse click on the Outlook icon in the systray (Outlook icon in lower right next to the date/time)

3) Select "Test E-mail AutoConfiguration"

4) Provide the email and password for the Outlook that you are configuring

5) Uncheck everything except "Use AutoDiscover"

6) Click Test

 

This should fix your configuration assuming that server was setup correctly.

 

BTW Comcast outsouces its Exchange installation.  I never could get in touch with anyone at Comcast that had any Exchange administration background.  I was escalated to tier 2.5 and could never get anyone to call me back.

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Accepted Solution

Re: comcast hosted exchange server accounts no longer accessible with outlook 2013

I found this post while searching on migrating from Comcast exchange server to office 365. 

 

I have given up on Comcast exchange support.  I recieved same response from tier 2 support,  We do not support Outlook. 

I pay for an exchange server from comcast and you provide Outlook client for me to download and connect to your server but you do not support that sceanario. 

Our mail works very slowly but our calender wont update on the server when making apointment in Outlook 2010 or 2013. 

 

I discovered that the DNS settings for the autodiscovery for our domain is not configured correctly. Left message with tier 2 support with this information and never heard back and they closed the ticket. 

 

I long for the days wehn my calender on my phone was updated with my desktop calender.  Apparently that impossible for comcast fix. 

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foimsinc
New Member

Re: comcast hosted exchange server accounts no longer accessible with outlook 2013

I am also not able to set up Outlook 2013 except using IMAP protocol. I checked my DNS setting and I removed some of the old references to the hmc1 server and replaced with the new server data. At this time, I am still stuck with the same situation.

Primmabc
New Member

Re: comcast hosted exchange server accounts no longer accessible with outlook 2013

I am also having the same problems with Outlook 2013 since I installed it in May.   I thought I had a workaround by setting up on the old POP server, but only a few emsils are coming through.  Technical support is non-responsive.

Highlighted
intfac
Visitor

Re: comcast hosted exchange server accounts no longer accessible with outlook 2013

We received the upgrade e-mail yesterday afternoon.  This morning none of our Exchange clients would connect.  I can validate the OP's experience:  neither Outlook 2007, 2010, nor 2013 clients will connect.  Android clients worked after changing the mail settings to the new ones.  OWA was going to webmail.po1.comcast.net yesterday and now goes to webmail.w14b.comcast.net.

 

Interestingly, we have about 5 OneNote folders on the Sharepoint site - they still sync to www.po1.comcast.net.  Also, I have an e-mail account on the Exchange server that I hit in Outlook via imap.po1.comcast.net - this will still send and receive.  Is the migration still in process?  If so, it would seem that the FAQ statement is misleading at best.

 


16. Will I be able to send or receive emails during the migration period?

Your mailbox will be available for use during the migration period, and you will be able to send/receive emails during the migration.

 

I wonder if some additional information from Comcast would help.  In android settings, the server name was mail.po1.comcast.net and became mail.w14b.comcast.net.  In the old Outlook settings, mail.po1.comcast.net is used for Exchange proxy settings but PO1MBX02.po1.comcast.net is the server name.  (I tried using PO1MBX02.w14b.comcast.net but no joy.)  Anyone know how to figure out what the actual new servername might be?

intfac
Visitor

Re: comcast hosted exchange server accounts no longer accessible with outlook 2013

Okay, I did receive a confirmation e-mail saying that the migration is now complete.  It also says:

Your new SharePoint URL is http://www.W14B.comcast.com/sites/mysite. Please update your existing SharePoint bookmark.

The link yields a "This webpage is not available" message.  Substituting ".net" for ".com" allows a logon that seems sucessful except for the large message that says:  "Error: Access Denied".  Substituting the old server name "po1" for "W14B" gets me to my files.  So Sharepoint is still on the old server.

 

It also says:

 

Please note that support of Microsoft Exchange 2007 is no longer available, so it is important that you follow the instructions to confirm Microsoft Hosted Exchange 2010 is working properly.

 

I'm not sure what instructions they are referring to.   In the FAQ there are instructions for setting up Outlook that do not work.

 



Community Manager
Community Manager

Re: comcast hosted exchange server accounts no longer accessible with outlook 2013

Hello intfac,

 

Welcome to the forum.

Are you still experiencing this share-point content issue?

Additionally can you sync your Outlook client?

 

 

Thank you

jctn
Visitor

Re: comcast hosted exchange server accounts no longer accessible with outlook 2013

Has anyone been able to access their exchange server accounts with Outlook 2010 or 2013 since the recent change?

 

I tried again with the downloaded standalone 32 bit Outlook 2010 client from Comcast yesterday, installed it on an older Windows 7 laptop that didn't previously have Office 2010 or click to run Office 365 (Office 2013) installed.

 

The same errors occurred; autodiscovery fails with "no encrypted connection to server available" , and continuing results in configuration of a nonencrypted IMAP connection. Tried again this morning, with same results

 

This is not satisfactory. 

 

When will we be able to use Outlook to connect to the Comcast Exchange servers?

 

jctn
Visitor

Re: comcast hosted exchange server accounts no longer accessible with outlook 2013

Further update -

 

I was told by Comcast tech support when this issue became apparent after migration from Exchange 2007 to 2010 that it was a Microsoft problem, and that I would have to contact Microsoft. They don't provide tech support for Outlook, even though Comcast supplies Outlook 2010 to customers that don't have Office.

 

Comcast tech support t gave the same answer this morning, that it was not a Comcast problem if the Outlook web application could connect, and to call Microsoft.

 

Something has likely not been configured on the Exchange server to allow Outlook clients to connect. Activesync works on my phone and tablet (android).

 

How about some input from Comcast on this problem?

 

Community Manager
Community Manager

Re: comcast hosted exchange server accounts no longer accessible with outlook 2013

Hello jctn,

 

Welcome to the forum.

The community would like to help but you clarify a few items for us?

 

1. What is your domain name?

2. Do you have an auto-discover record?

3. Have you tried create a new Outlook profile?

 

Thank you

stephanie
Occasional Visitor

Re: comcast hosted exchange server accounts no longer accessible with outlook 2013

I am also having the same problem,

outlook 2010 worked fine last week

I cannot connect

Community Manager
Community Manager

Re: comcast hosted exchange server accounts no longer accessible with outlook 2013

Hello stephanie,

 

Welcome to the forum.

The community would like to assist but can you clarify a few items for us as well?

 

1. What is your domain name?

2. Can you access the webmail?

3. Have you tried create a new Outlook profile on different computer?

 

Thank you

 

CJS
New Member

Re: comcast hosted exchange server accounts no longer accessible with outlook 2013

I too same problem - 1. What is your domain name? CJS.comcastbiz.net 2. Can you access the webmail? yes 3. Have you tried create a new Outlook profile on different computer? yes, new computer just purchased and office 365 will not connect to the exchange server.
jctn
Visitor

Re: comcast hosted exchange server accounts no longer accessible with outlook 2013

domain name is XXX.net = alias for xxx.comcastbiz.net

 

same problems occur with use of xxx.comcastbiz.net

 

Outlook Web client connects

 

DNS settings are as supplied by comcast DNS settings:

 

same server address for all exchange-related functions (ActiveSync, ExchangeWebServices, OutlookAnywhere):

 

mail.xxx.comcast.net

 

AutoDiscover server is autodiscover-rd.xxx.comcast.net

 

Just received new Win 8.1 laptop, identical problems with Outlook 2013 (from Office 365). no prior outlook profile on this laptop, and I had tried deleting prior profiles on the other systems with same problems

 

here is a link to the microsoft connectivity analyzer: https://testconnectivity.microsoft.com/

 

Outlook connectivity and Outlook autodiscover both fail:

 

 

The Microsoft Connectivity Analyzer is attempting to test Autodiscover for xxx@yyy.net

Testing Autodiscover failed. Additional Details Elapsed Time: 8993 ms. Test Steps Attempting each method of contacting the Autodiscover service. The Autodiscover service was tested successfully. Additional Details Test Steps Attempting each method of contacting the Autodiscover service. The Autodiscover service was tested successfully. Additional Details Test Steps Checking for account settings after domain redirection We were unable to get account settings after a domain redirection. Additional Details The Microsoft Connectivity Analyzer doesn't support multiple domain redirections. Please check that your redirections aren't looping. Elapsed Time: 0 ms.

 

Testing Outlook connectivity. The Outlook connectivity test failed. Additional Details Elapsed Time: 7129 ms. Test Steps The Microsoft Connectivity Analyzer is attempting to test Autodiscover for xxx@yyy.netTesting Autodiscover failed. Additional Details Elapsed Time: 7129 ms. Test Steps Attempting each method of contacting the Autodiscover service. The Autodiscover service was tested successfully. Additional Details Test Steps Attempting each method of contacting the Autodiscover service. The Autodiscover service was tested successfully. Additional Details Test Steps Checking for account settings after domain redirection We were unable to get account settings after a domain redirection. Additional Details The Microsoft Connectivity Analyzer doesn't support multiple domain redirections. Please check that your redirections aren't looping. Elapsed Time: 0 ms.

 

I thought that the alias might introduce extra redirection, so tried autodiscover with the xxx@yyy.comcastbiz.net address, with same results:

 

The Microsoft Connectivity Analyzer is attempting to test Autodiscover for xxxx@yyy.comcastbiz.net. Testing Autodiscover failed. Additional Details Elapsed Time: 6156 ms. Test Steps Attempting each method of contacting the Autodiscover service. The Autodiscover service was tested successfully. Additional Details Test Steps Attempting each method of contacting the Autodiscover service. The Autodiscover service was tested successfully. Additional Details Test Steps Checking for account settings after domain redirection We were unable to get account settings after a domain redirection. Additional Details The Microsoft Connectivity Analyzer doesn't support multiple domain redirections. Please check that your redirections aren't looping. Elapsed Time: 0 ms.

 

We can't test the autodiscover or other exchange server, as we don't have logon credentials, only for our email accounts.

 

I think that the problem is with the way the new exchange servers have been configured. if too many redirections, suspect that even xxx@yyy.comcastbiz.net is redirected 

 

This has consumed a significant amount of time, and we would all appreciate a solution

lawsacto
Visitor

Re: comcast hosted exchange server accounts no longer accessible with outlook 2013

We are experiencing the same issue.  As soon as upgrade was complete we were unable to connect to exchange.  Attempted to create new profile, add a new mailbox and the only option Autodiscover returned was imap when we need full exchange connectivity.  Here are our server settings (minus the email address).  If you are unable to fix the autodiscover issue quickly, can you please provide a set of instructions for manually entering the settings?

 

User-Agent: Mozilla/5.0 ‎(Windows NT 6.1; WOW64)‎ AppleWebKit/537.36 ‎(KHTML, like Gecko)‎ Chrome/36.0.1985.143 Safari/537.36
The required version of Silverlight is installed: Yes
Required version of Silverlight: 2.0.31005.0
Outlook Web App experience: Premium
User language: English ‎(United States)‎
User time zone: ‎(UTC-08:00)‎ Pacific Time ‎(US & Canada)‎
Exchange mailbox address: /o=W14C/ou=Exchange Administrative Group ‎(FYDIBOHF23SPDLT)‎/cn=Recipients/cn=2727234c2
Version: 14.3.174.1
Host name: webmail.w14c.comcast.net
Exchange Client Access server name: W14CAS-WC-C8.w14c.comcast.net
Exchange Client Access server .NET Framework version: 2.0.50727.5472
Client Access server operating system version: Microsoft Windows NT 6.1.7601 Service Pack 1
Client Access server version: 14.3.123.0
Client Access server platform: 64bit
Mailbox server name: W14MBX-WC-C1.w14c.comcast.net
Mailbox server Microsoft Exchange version: 14.3.123.0
Client Access server operating system language: en-US
Client Access server language: en-US
Client Access server time zone: ‎(UTC-05:00)‎ Eastern Time ‎(US & Canada)‎
Other Microsoft Exchange server roles currently installed on the Client Access server:
Authentication type associated with this Outlook Web App session: Kerberos
Public logon: No
Internal POP setting:
     Server name: WCpop.w14c.comcast.net
     Port: 110
     Encryption method: TLS
Internal IMAP setting:
     Server name: WCimap.w14c.comcast.net
     Port: 143
     Encryption method: TLS
Custom Forms: loaded
Segmentation settings: fffffffeefc177bf
Restricted functionality settings: fffffffeefc177bf
lobleam
New Member

Re: comcast hosted exchange server accounts no longer accessible with outlook 2013

Having same problem!  All was working up until this Friday! Even downloaded Outlook 2010 to see if that worked.  Automatically unencryts to IMAP.

jctn
Visitor

Re: comcast hosted exchange server accounts no longer accessible with outlook 2013

I talked to Comcast tech support again last week .

 

They provided more information than in the past, indicated that they were aware of this problem,  that the problem was being addressed, created a support ticket, and advised me to check for resolution this week.

 

Periodic attempts to connect Outlook 2013 (365) to the Comcast Exchange server since that time have resulted in the same errors, with either autodiscover or manual configuration, as recently as yesterday.

 

Tried again this morning, and autodiscover worked on my laptop at the office. Have successfully downloaded my mailbox, and received some new emails.

 

Hope this is the end of the problem; will see whether I can duplicate this later today with my laptop at home.

 

MLI
New Member

Re: comcast hosted exchange server accounts no longer accessible with outlook 2013

We are having the same issue i believe. It was working fine 2 days ago and all of a sudden wasn't working on our mobile or outlook. .On our phone it switched from mail.ch4 to mail.w14b. We have no idea what the exchange server name is now but i am sure its ?????.w14b.comcast. Phone support has given us 4 possible solutions and have not worked. Our business has been affected by this with no correct solutions.

Sean
Occasional Visitor

Re: comcast hosted exchange server accounts no longer accessible with outlook 2013

One way to use autoconfigure in Outlook that has changed is to do the following:

.

1) Launch Outlook

2) hold down the Ctrl key and right mouse click on the Outlook icon in the systray (Outlook icon in lower right next to the date/time)

3) Select "Test E-mail AutoConfiguration"

4) Provide the email and password for the Outlook that you are configuring

5) Uncheck everything except "Use AutoDiscover"

6) Click Test

 

This should fix your configuration assuming that server was setup correctly.

 

BTW Comcast outsouces its Exchange installation.  I never could get in touch with anyone at Comcast that had any Exchange administration background.  I was escalated to tier 2.5 and could never get anyone to call me back.

markhohn
Visitor

Re: comcast hosted exchange server accounts no longer accessible with outlook 2013

I found this post while searching on migrating from Comcast exchange server to office 365. 

 

I have given up on Comcast exchange support.  I recieved same response from tier 2 support,  We do not support Outlook. 

I pay for an exchange server from comcast and you provide Outlook client for me to download and connect to your server but you do not support that sceanario. 

Our mail works very slowly but our calender wont update on the server when making apointment in Outlook 2010 or 2013. 

 

I discovered that the DNS settings for the autodiscovery for our domain is not configured correctly. Left message with tier 2 support with this information and never heard back and they closed the ticket. 

 

I long for the days wehn my calender on my phone was updated with my desktop calender.  Apparently that impossible for comcast fix. 

henkellaw
Visitor

Re: comcast hosted exchange server accounts no longer accessible with outlook 2013

I am having many problems as well, although you may have had your problems resolved, as there have not been any more postings since October. 

 

I was finally able to connect Outlook with the correct email address, although it still is not right.  But I have been unable to access to my online contacts or calendar.   Very disconcerting. 

 

As you have not posted in a while, I was wondering if you ever got your issues resolved. 

 

Thanks.   

Community Manager
Community Manager
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Re: comcast hosted exchange server accounts no longer accessible with outlook 2013