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can't add Exchange to Galaxy s5.

rdel
Visitor

can't add Exchange to Galaxy s5.

Says there are problems with the security certificate for this site.

 

Need help.

Trusted Forum Contributor

Re: can't add Exchange to Galaxy s5.

Hello rdel and welcome,

 

Please log into your Business Class Portal using your administrator account, then go to Manage Services.Email and click on View DNS Info. This will provide you the exact Exchange Server information that your email account requires, so make sure your Galaxy network email config has this contained within. Also, try this help site for additional Troubleshoot Comcast Business email issues information.

 

Hope this helps you out.

rdel
Visitor

Re: Expired proxy server certificate -- webmail.ch4.comcast.net

Trying to set up exchange on Galaxy S5. mail.ch4.comcast.net says security certificate expired on 7/29/2013. gives me an "authentication failed" message and connet finish set up.

 

Need this fixed.

Community Manager
Community Manager

Re: Expired proxy server certificate -- webmail.ch4.comcast.net

Hello rdel,

 

We've received an update from our regional support for this issue.

They inform us that you worked on this with our support team and were able to setup the exchange service on Outlook to send/receive email.

 

Sorry for the inconvenience but this appears to be either hardware or setting issue.

At this time we recommend for you to contact your phone provider or manufacturer additional assistance.

 

 

 

Thank you

rdel
Visitor

Re: Expired proxy server certificate -- webmail.ch4.comcast.net

Comcast blaims Samsung & Verizon. Verizon Blaims Comcast. Samsung says they only deal in defective phones.

 

Anyone out there have any ideas?