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Updating Display Name - Exchange ( Same as Poster below)

pixa241
Visitor

Updating Display Name - Exchange ( Same as Poster below)

I am also needing to updated my display name for Exchange. It is already changed in the Comcast portal but needs to be changed in Exchange on Comcast side. Either that or let us have access to change it ( not sure why it is greyed out). 

pixa241
Visitor

Re: Updating Display Name - Exchange ( Same as Poster below)

Can not believe I still have not gotten a reply from Comcast or any help. I even called the same day posted this to put in a ticket and it is still not resolved. What bad service.

LivingWell
New Member

Re: Updating Display Name - Exchange ( Same as Poster below)

I have been having the same exact problem. I've even been told "It may take up to 72hours for the information to update."  It's been a week and it still has not updated...

lupislune
New Member

Re: Updating Display Name - Exchange ( Same as Poster below)

Having identical problem. Calling support is useless.

 

 

SnohomishCPA
New Member

Re: Updating Display Name - Exchange ( Same as Poster below)

Same issue here. I have an email account now used by a male employee, formerly used by a female employee, and need ot get the name associated with that email updated. Doing it on your Comcast Business site doesn't seem to change Exchange at all, so need them to update it right away for my client!

LivingWell
New Member

Re: Updating Display Name - Exchange ( Same as Poster below)

I love how Comcast just doesn't reply..... Man Frustrated

sassmmadmin
New Member

Re: Updating Display Name - Exchange ( Same as Poster below)

Having this exact same problem, and have been unable to get it fixed. Is there anyone from Comcast on here that can help all of us???

JackH
Visitor

Re: Updating Display Name - Exchange ( Same as Poster below)

Same Issue - I has now been 48 hours since my trouble ticket has been esclated to Tier 2..  Was told I would be contacted within 24 hours.  I have come to realize that when a ticket goes to Tier 2 24 hours means 3 DAYS - since they are only staffed 8 hours per day.

 

It is also very frustrating that the only way Tier 1 can  contact Tier 2 is through CHAT.

 

I think I will call Corporate tomorrow.