I am also needing to updated my display name for Exchange. It is already changed in the Comcast portal but needs to be changed in Exchange on Comcast side. Either that or let us have access to change it ( not sure why it is greyed out).
Can not believe I still have not gotten a reply from Comcast or any help. I even called the same day posted this to put in a ticket and it is still not resolved. What bad service.
I have been having the same exact problem. I've even been told "It may take up to 72hours for the information to update." It's been a week and it still has not updated...
Same issue here. I have an email account now used by a male employee, formerly used by a female employee, and need ot get the name associated with that email updated. Doing it on your Comcast Business site doesn't seem to change Exchange at all, so need them to update it right away for my client!
Having this exact same problem, and have been unable to get it fixed. Is there anyone from Comcast on here that can help all of us???
Same Issue - I has now been 48 hours since my trouble ticket has been esclated to Tier 2.. Was told I would be contacted within 24 hours. I have come to realize that when a ticket goes to Tier 2 24 hours means 3 DAYS - since they are only staffed 8 hours per day.
It is also very frustrating that the only way Tier 1 can contact Tier 2 is through CHAT.
I think I will call Corporate tomorrow.