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RCO
Visitor

Problem (bug?) in forwarding configuration on Comcast site

If I login to the business account and create an email forward, it saves successfully and works as expected. If I delete the forward, it “saves successfully” but it’s never removed from the list of forwards on the site. Every attempt to save the list of fowards from that point onward produces an "unable to save" error (below).

 

Error.JPG

 

Is anyone else able to reproduce this issue?

 

I’ve seen this with two separate Comcast business accounts now (tried other browsers, PCs, etc) so I’m pretty convinced it’s something widespread that should be looked at by Comcast. I was working with Eric (sp?) (direct line: 603-222-7764) but have not heard back from him after several contact attempts and voice messages left in the past few weeks.

 

When Eric was actually returning my calls he told me that even though the previously deleted forwards are listed on the site they aren’t actually working. Regardless, I don’t think that should be the answer.

 

Can someone please look at this? Again, I’ve seen this with two separate Comcast business accounts.

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jspencer
New Contributor

Re: Problem (bug?) in forwarding configuration on Comcast site

This is a total clusterf*ck by comcast. I just went through resolving this. Prepare for 4-7 days of "did we fix it?! No?" and a unadvertised password reset. It's like a Tier 4 server problem that Comcast has to have their vendor fix.

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RCO
Visitor

Re: Problem (bug?) in forwarding configuration on Comcast site

That explains why I'm not hearing back from them. Thanks for sharing.

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Community Manager
Community Manager

Re: Problem (bug?) in forwarding configuration on Comcast site

Hi RCO.  Please send me a private message with the email address that should be deleted as well as the associated account number and I will engage the Regional Support Center to assist with resolution.

 

Thank You

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RCO
Visitor

Re: Problem (bug?) in forwarding configuration on Comcast site

As a follow up in case anyone comes across this post...

 

I sent John a PM with the forwarders that needed removed. A few days later they were no longer listed as forwarders. He said the Business Portal Team should be looking into the issue. Thanks, John!

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winzeler
New Member

Re: Problem (bug?) in forwarding configuration on Comcast site

 

I'm seeing the exact same problem in trying to manage forwards that are not working and cannot be deleted.

 

 

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