So some employees can't get Outlook 2010/2013 to connect to Office 365 email accounts when adding new account.
It says something like "cannot make encrypted connection". The credentials used are correct so I have them using the webmail Portal.Office.com so it's not an emergency situation but it's definitely an unusual problem...
I tried clearing out Managed Credentials in Windows 8/10 that were still pointed to the old Comcast Hosted Exchange but it didn't seem to do anything. Also did repairs on Outlook to be sure, no change either.
I would like to review this login issue. Please private message me the emails impacted by this.
I am having the exact same issue. I can login to the O365 portal and Outlook Web solution, but Outlook 2013 fails to authenticate (using the same credentials that work on the web) when I try to add this email account. Were you able to get this issue resolved? It's a major problem for me!
Hi EKelleyKPS and welcome to the business forums.
I would like to review your Outlook issue. Please private message me your full name, the full service address and the phone number associated on the account.