I have called numerous times trying to get this process completed. I am always told that they will create a ticket so that a "tier 2" technician can make the switch. Either the ticket never makes it to this mysterious "tier 2" or they just seem to care to follow up. This is my final attempt to have Comcast remedy this issue.
When I signed my two-year contract, I specifically asked that me & my wife's Comcast Residential email addresses be transferred to the new business account. Neither of these accounts have been transferred.
Every call to technical support results in them asking me to logon to the business class portal and tell them what email addresses I see: "2/2 available". Then I am asked to try and logon to the Xfinity site to check my email. I can still logon there with my residential credentials, but if I click on email I receive a message stating that I need to be a Xfinity subscriber to use this service.
This is when they offer to put in a ticket that goes nowhere, offer to transfer me to Residential Technical Support Line (Tried this and as soon as I mention the word "Business Class" they stop listening and transfer me right back to Business Class technical support), or they "promise" they will escalate this issue with their manager and either they will call me back or their manager will. I guess it's no surprise that they never call me back.
Since I was under the impression that my Comcast Residential email address was going to be transferred to my Business class account, my logon credentials to my Business Class Portal is setup with my Comcast Residential email address. So if Comcast tries to contact me for anything, I will never know it.
So what's the plan? Now that I've typed out my life story here, is this just a customer-to-customer support forum? Another dead-end? You must know, my expectations are fairly low at this point. Business Class customers are paying a premium for this service, we should expect premium customer service/support.
Solved! Go to Solution.
Can you please send me a private message with your old residential account number, new business account number, and the email that needs to be transferred?
Still no option to check my email. There used to be an option to view my avalible mailboxes, as stated above "Every call to technical support results in them asking me to logon to the business class portal and tell them what email addresses I see: "2/2 available"." and now that has disappeared.
I apperciate your assistance with this but this issue is still unresolved.
I have had same problem since Comcast changed my account number February 2017.. I have spent hours and hours on phone with tech support. Six tickets have been generated and told sent to level two support, that would solved within 48-72 hrs; never have received even one call or email. Now since Oct 26th the primary user email does not work with any portal or from any email program. On phone today 2.5 hrs, nothing solved again. I would absolutely cancel my account but I have no other viable option for internet here. Absolutely horrible unbeleivable support.
Hi jsbmd and welcome to the business forums.
i would like to assist with your email issue. Please private message me your full name, the impacted email addresses, the service address and the phone number on the account.