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Not recieving emails but able to send

sarahv
Visitor

Not recieving emails but able to send

Hello, I have been able to send emails but not recive them.

 

Emails sent to me come back not deliverable.

 

Please help!

Trusted Forum Contributor

Re: Not recieving emails but able to send

Hello sarahv and welcome,

 

Could you please provide some additional information as follows:

"Hello, I have been able to send emails but not recive them. Emails sent to me come back not deliverable."

 

1. Are you referring to your Comcast Business Class Portal Webmail address? If not could you please provide the actual email address?

 

2. Can you send to your current email address that you are referring to above?

 

Thank you much and look forward to hearing from you.

 

 

 

sarahv
Visitor

Re: Not recieving emails but able to send

Yes, this is my comcast business class email. The email adress is sarah@heartbeatquilting.com.

Trusted Forum Contributor

Re: Not recieving emails but able to send

Hello again sarahv,

 

It does not appear that your email domain is hosted by Comcast per the following:

A54.235.80.114
 
MX10 8d95d0677a7d414ca2a68abaea55e5.pamx1.hotmail.com.
 
CNAMENo CNAME record found.
 
NSns-1290.awsdns-33.org.
ns-1759.awsdns-27.co.uk.
ns-475.awsdns-59.com.
ns-582.awsdns-08.net.
 
PTRNo PTR record found.
 
SOAns-582.awsdns-08.net. awsdns-hostmaster.amazon.com
1 7200 900 1209600 86400

 

Apparently your domain is currently being hosted by AMAZON. If you want to rectify your issue then Use your existing domain name with Comcast Business email and web hosting and follow all of these instructions. You should also consider using the Manage Services.Email.View DNS Info for the required MX, NS, CNAM, PTR records that are required.

 

Hope this help you out.

 

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