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alvint
New Contributor

Microsoft Hosted 365 Email Accounts- Want to pay Microsoft Directly, <Edited>

Hello,

 

For the Microsoft Hosted 365 Email and Services which me and the company admins manage we'd like to pay Microsoft directly and work with them directly for our needs instead of Comcast <Edited for violating forum guidelines>

 

More Details: We own the domain and had email service hosted with Comcast until they were no longer able to provide that service and help migrated our data to Microsoft's Office 365 Mail Servers. We manage all aspects of the account using Microsoft's hosted services, no involvement from Comcast <Edited for violating forum guidelines>. 

 

Would like Comcast to remove Reseller Partnership with us.

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Community Manager
Community Manager

Re: Microsoft Hosted 365 Email Accounts- Want to pay Microsoft Directly, <Edited>

@alvint,

 

Thank you for posting your question in the Comcast Business Forum. It is possible to cancel your Microsoft Office 365 services you receive from Comcast and go directly through Microsoft without any penalties from Comcast. You will need to start by contacting our Cloud Solutions Team to cancel with us. They can be reached at 1-855-867-5010 (option 2) or via email at cloudsolutions_support@cable.comcast.com

 

Just as a note, while we can certainly appreciate your frustration with this, we ask that all Comcast Business Forum posts adhere to our forum guidelines (found here: https://forums.businesshelp.comcast.com/t5/Forum-Community/Forums-Policy-and-Guidelines/m-p/67). This includes not posting inappropriate/inflammatory remarks directed toward Comcast and/or our products and service. Continued violations of these guidelines could result in a user losing their Comcast Business Forum posting privileges.

 

Thank you again for posting your question and your adherence to our forum guidelines. Please let us know if you need anything else.

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alvint
New Contributor

Re: Microsoft Hosted 365 Email Accounts- Want to pay Microsoft Directly, <Edited>

Contacted Comcast Cloud and MIcrosoft Support numerous times, Reseller relationship must be removed from Comcast's end but Comcast Cloud solutions doesn't know how. "Comcast Business" still shows up in our Partnership tab. All reseller licenses have been cancelled too...

 

https://docs.microsoft.com/en-us/office365/admin/misc/add-partner?view=o365-worldwide#view-your-part...

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Highlighted
Official Employee

Re: Microsoft Hosted 365 Email Accounts- Want to pay Microsoft Directly, <Edited>

Hey alvint. 

 

I've replied to you on another post; https://forums.businesshelp.comcast.com/t5/Microsoft-Services-Apps/Comcast-Business-doesn-t-know-how....
 

I look forward to speaking with you soon!

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