Microsoft Services & Apps
Helping businesses with applications for a smarter cloud strategy
Highlighted
Visitor

Error in web interface for "Manage Services > Email"

My email through this Comcast Business account has never worked properly, which is largely okay because I host my email elsewhere, but I'm wondering if I'm missing out on communications from Comcast since it lists the non-functioning *.comcastbiz.net address as my primary email address.

 

When I log into my account and clcik on Manage Services > Email, I just see:

 

"We're sorry, but we are unable to retrieve your information right now. Try Again..."

 

Photo attached. This has een the case since I signed up in late 2013, and although I called in shortly after that, they weren't able to resolve the issue. I believe they tried to set up a new email box at that time but that also did not work.comcastemail.png

0 Kudos
Reply
3 REPLIES 3
Highlighted
Community Manager
Community Manager

Re: Error in web interface for "Manage Services > Email"

HI smitasin.  The account services have been updated to active status.  Please let us know if your issue persist.

 

Thank You

 

0 Kudos
Reply
Highlighted
Visitor

Re: Error in web interface for "Manage Services > Email"

Unfortunately, it still says "We’re sorry, but we are unable to retrieve your information right now. Try Again..."

 

Thanks,

0 Kudos
Reply
Highlighted
Community Manager
Community Manager

Re: Error in web interface for "Manage Services > Email"

Hi smitasin.  Please see your private message for additional details concerning your account.

 

Thank You

0 Kudos
Reply