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Diagnostic-Code: smtp; 553

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Deannajl
Visitor

Diagnostic-Code: smtp; 553

We started getting bouncebacks when emailing our IT person last week. He has spent hours on the phone trying to resolve this. The case got moved to Tier 2 but no one has called him back.

 

Diagnostic-Code: smtp;  553 5.3.0 69.252.207.30 Your message was rejected for possible spam/virus content.Please ask your email provider to visit http://emailadmin.registeredsite.com for resolution.

Accepted Solution

Re: Diagnostic-Code: smtp; 553

I got the same error today.  My understanding is that [63.252.207.30] is black listed as a spam server according to: https://www.whatismyip.com/blacklist-check/?iref=ip-says  

 

I have contacted Comcast Support to let them know.

 

Full Error:

 

Reporting-MTA: dns; comomta-ch2-02v.sys.comcast.net [69.252.207.30]
Received-From-MTA: dns; W14HUB-CH2-D4.W14D.comcast.net [172.28.150.21]
Arrival-Date: Thu, 29 Oct 2015 19:37:30 +0000


Final-recipient: rfc822; xxxx@aaaplating.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 553 5.3.0 69.252.207.30 Your message was rejected for possible spam/virus content.Please ask your email provider to visit http://emailadmin.registeredsite.com for resolution.
Last-attempt-Date: Thu, 29 Oct 2015 19:37:30 +0000

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Vasilyev
Visitor

Re: Diagnostic-Code: smtp; 553

I got the same error today.  My understanding is that [63.252.207.30] is black listed as a spam server according to: https://www.whatismyip.com/blacklist-check/?iref=ip-says  

 

I have contacted Comcast Support to let them know.

 

Full Error:

 

Reporting-MTA: dns; comomta-ch2-02v.sys.comcast.net [69.252.207.30]
Received-From-MTA: dns; W14HUB-CH2-D4.W14D.comcast.net [172.28.150.21]
Arrival-Date: Thu, 29 Oct 2015 19:37:30 +0000


Final-recipient: rfc822; xxxx@aaaplating.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 553 5.3.0 69.252.207.30 Your message was rejected for possible spam/virus content.Please ask your email provider to visit http://emailadmin.registeredsite.com for resolution.
Last-attempt-Date: Thu, 29 Oct 2015 19:37:30 +0000