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Creating a new user / email address

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ajraven
New Member

Creating a new user / email address

We have Comcast Business managed Office 365 Business Essentials.

 

I need to create a new user (because, you know, new employee), so that I can assign that person to the Office 365 App.

 

When, through Comcast's interface, I create a user, it asks me for an email address so that the user can be sent an invitation.  Except they don't have a company email address yet, because they are a new user (previously, this interface allowed me to create the user and assign the email address), and so the email goes nowhere.  I can't create the user through the Office 365 interface, because the system is managed through Comcast.

 

So how do I now create a new user?  FYI:  I tried creating the user using a private email address (which worked), hoping that I could then change the user's email address to a company one (no such luck).

 

Thanks!

Official Employee

Re: Creating a new user / email address

 

ajraven, thanks for reaching out about your new user account creation for Office 365. I'll assume you've already attempted the steps here: 

 

https://docs.microsoft.com/en-us/office365/admin/add-users/add-users?view=o365-worldwide

 

 

Have you reached out to the Office 365 team about this issue?

ajraven
New Member

Re: Creating a new user / email address

Hi Ken.  Thanks for getting back to me, and sorry for the delay in replying - things have been a bit crazy.

 

My problem is that since we get our Office 365 subscription through Comcast, I don't have any control over users in O365 except for changing passwords.

 

Options for Adding users assigning licenses are not available.  I used to do all of that through the Comcast interface.  See attached screenshots.  I'll try the O365 folks as well.Comcast1.pngComcast2.png

Official Employee

Re: Creating a new user / email address

Hi ajraven and thanks for reaching back out. 

 

I would recommend speaking with our cloud solutions team to look into assigning licenses and user management.

 

1-855-867-5010 (Option 2) or via email at: cloudsolutions_support@cable.comcast.com.

 

Please let us know if you need anything.