Cannot login to my email account !!!!

[gecko164]

Hi ... I can log in to my business account but not the email account ... both my pc and iphone can no longer access email ...

Help please!

Thanks

[Comcast_Phil · Accepted solution]

Hi gecko164 and welcome to the business support forums. 

I would like to help with your email issue. We do prefer to keep the conversation here for documentation purposes. Could you please remove your phone number from your public post? I would like to keep your information secure. Please also private message me your full address, phone number on the account and your name. 

[gecko164]

hi Phil ... how do I private message you?

[Comcast_Phil]

Just sent you a private message.

[solzerid]

Edit: I had the same problem, but I got a hold of support and they told me what I needed to do. Apparently all I had to do was reset my Comcast Business account password. Easy enough!

[Herbieglass]

Is this Comcast Phil?

I'm worried and need help...can you help me please?

Was supposed to migrate today at 1 PM but nothing happened yet.

I have 18 mailboxes and 2 of my own domain names. Reason for my concern is that I have not been able to find someone by calling the migration support phone lines, that seem to know enough to actually be of help.

Tomorrow (Friday), if I have problems with the migration, how do I contact you? Are you able to email me? How do we communicate privately? 

[Comcast_Phil]

Hi Herbieglass.

If you are experiencing any issues with the migration, I can definitely help. Please private message me your full address, phone number associated with your account, your full name and any emails impacted by this. Also, I have removed your email address that was posted publicly in another post. We would like to keep your information private.

[Herbieglass]

Hi Comcast Phil,

Thank you for replying to my message to you.

You have asked me to send you some information via “private message.” Do you mean that I should simply reply to your message, or is there a different way for me to send you such “ private message”?

Thank you,

Herbie

[amcmo]

Not able to access my e-mail. Been on hold with cloud support for over 1 hour with no one answering

Martin

[Comcast_Phil]

Hi amcmo,

Just responded to your private message. Please send a response there.