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Cannot createOutlook profile with MyDomain.com only Comcastbiz,net domain

SOLVED
ISS
Visitor

Cannot createOutlook profile with MyDomain.com only Comcastbiz,net domain

Can not create user 2010 Outlook profile with Comcast hosted private domain. We have other PC's that have succesfully configured outlook profiles using private hosted domain.  Same machine can configure an outlook profile using Comcastbiz.net domain, but not the hosted domain. Read there is a fix, but need engineering to fix.  I can't wait several days.  I have several CR # tickets and no response from 2nd tier customer support.  This is not PC/machine specific problem.  We have tried to configure same user profile on another machine. Same error, "Cannot connect with exchange server."

Accepted Solution

Re: Cannot createOutlook profile with MyDomain.com only Comcastbiz,net domain

As of Monday, July 7th, I was able to resolve the.issue. my account name was setup incorrectly but all has been resolved.
View solution in context
Accepted Solution

Re: Cannot createOutlook profile with MyDomain.com only Comcastbiz,net domain

Hello ISS,

 

Glad to hear that your issue has been resolved and thank you for updating us!

 

If you have any other question or can assist the community, please post.
We look forward to your presence in the forum!


Thank you

 

 

View solution in context
Community Manager
Community Manager

Re: Cannot createOutlook profile with MyDomain.com only Comcastbiz,net domain

Hello ISS,

 

Welcome to the forum.

The community would like to help but can clarify a few items for us?

 

1. What is your domain name?

2. Does your domain have an autodiscover record?

3. Did you registered the domain with Comcast MyAccount portal or another company?

 

Thank you

ISS
Visitor

Re: Cannot createOutlook profile with MyDomain.com only Comcastbiz,net domain

As of Monday, July 7th, I was able to resolve the.issue. my account name was setup incorrectly but all has been resolved.
Community Manager
Community Manager

Re: Cannot createOutlook profile with MyDomain.com only Comcastbiz,net domain

Hello ISS,

 

Glad to hear that your issue has been resolved and thank you for updating us!

 

If you have any other question or can assist the community, please post.
We look forward to your presence in the forum!


Thank you