Microsoft Services & Apps
Helping businesses with applications for a smarter cloud strategy
Back to Top

Cannot access my business email after migration, office 365 doesn't recognize any password I use

Highlighted
codypwhite1
New Member

Cannot access my business email after migration, office 365 doesn't recognize any password I use

Ever since the migration to Office 365, I have been locked out of my email account, my office account and everything. The only thing I can do is manage my website domain and log into my account to pay my bill. Any attempt to reset my email password so I can access my email, which I desperately need to do has failed.

 

On the office 365 login page, when I put my email and password, which is the same one I am using to sign into my account on the business.comcast.com page to access my account, it says invalid username or password. If I try to reset the password, it says the administratior has not set a password reset policy and it cannot be reset and I have to contact the adminstratior.

 

This is a huge inconvience because I can no longer access any of my emails and I no longer have access to my Microsoft Office apps anymore because the platform refuses to let me sign in.

Official Employee

Re: Cannot access my business email after migration, office 365 doesn't recognize any password I use

Hi codypwhite1 and welcome to the support forums.

 

I would like to assist with accessing your email. Please private message me your account number, the name of your business and any email addresses impacted by this. 

lklasing
New Member

Re: Cannot access my business email after migration, office 365 doesn't recognize any password I use

My account is having the same issues as well

Official Employee

Re: Cannot access my business email after migration, office 365 doesn't recognize any password I use

Hi lklasing and welcome to the support forums. 

 

I would like to review the email issue you're currently experiencing. Please private message me your account number, the name of your business and any impacted email addresses.