Microsoft Services & Apps
Helping businesses with applications for a smarter cloud strategy
ComputerChip
Visitor

Can't sync android with Exchange

I cannot sync my phone (Galaxy Nexus, Android 4.4.2) or my tablet (Nexus 7, Android 4.4.2) with Exchange.  Both are saying I have to encrypt the device for sync to work.  I really don't want to to do this.  I'm the primary account holder, but I don't see any options for configuring Exchange to not require this even though our company has no desire for this or remote wipe or anything else like that.

 

Other details:

  • It seeems that any and all Apple devices will work.
  • My old HTC EVO works.  (Android 2.4)
  • 3rd party apps like TouchDown work.
  • This is the stock android email app.  I installed a 3rd party ROM (CyanogenMod) on the phone and email worked for a while (a couple of months), but now has stopped again.
  • No amount of remove and re-add the account or disable/enabling Email and Exchange services or clearing cache or data will make the encryption requirement go away (read that in the forums here, thought it was worth a shot)

So, the twofold questions is:  Can I change something in our account to NOT require the device security changes, or can I do something on the device to make sync work again?

 

0 Kudos
Reply
9 REPLIES 9
Community Manager
Community Manager

Re: Can't sync android with Exchange

Hello ComputerChip,

 

Welcome to the forum.

Unfortunately, as this setting on your device and beyond our demark of support, all we can suggest is go over setup tutorial and consider your security option.

This is our online article to setup android device - Get email on your Android.

This is the s4 setup by Sprint - Exchange s4 setup

 

 

Thank you

 

0 Kudos
Reply
ComputerChip
Visitor

Re: Can't sync android with Exchange

Jon,

 

Thank you for the reply.

 

I would love to know where the setting is that says ignore the requirement that I accept the security settings from the Exchange server.  I have been through the setup on my phone over and over again, including removing and adding my exchange account multiple times and I have never found such a setting.  Neither of the two links you sent for setting up Exchange on Android had such a setting.  I understand that phone setup is beyond your demark but maybe someone else on this board knows where to find this elusive setting, a setting that apparently turned itself on 3 weeks ago on my device and is off by default on apple devices.

 

Chip

0 Kudos
Reply
ComputerChip
Visitor

Re: Can't sync android with Exchange

Hey Jon,  Do we as Comcast Business customers have any access to the Exchange settings or is that all handled by Comcast?  If handled by Comcast, can we request they be changed to meet our needs?

0 Kudos
Reply
Community Manager
Community Manager

Re: Can't sync android with Exchange

Hello Computerchip,

 

On the server level all setting are handle by Comcast, due to security issue.

What type of setting change are you requesting?

 

 

Thank you

0 Kudos
Reply
ComputerChip
Visitor

Re: Can't sync android with Exchange

I would like the requirement for the phone to be encrypted removed.

0 Kudos
Reply
Community Manager
Community Manager

Re: Can't sync android with Exchange

Hello Computerchip,

 

Thank you for your post and your query, we will forward your request to our product and support team for consideration in the future updates.

 

 

 

0 Kudos
Reply
ComputerChip
Visitor

Re: Can't sync android with Exchange

That's great....as I move into my 2nd month with no Exchange email on my phone...

0 Kudos
Reply
Trusted Forum Contributor

Re: Can't sync android with Exchange

Hello ComputerChip,

 

Could you please login to your Business Portal Account (BPA) using your admin email account, then click on manage services, then email, then dns info. This will display your Comcast specific email DNS information. Please try using these specific mail access type dns setting information within your phone setup. I believe this may be able to enable your phone to sync-up more accurately with you Comcast BPA email account.

 

Hope this helps your situation out.

0 Kudos
Reply
ComputerChip
Visitor

Re: Can't sync android with Exchange

VBSSP-RICH,

 

Do you mean using mail.ch4.comcast.net instead of my company's mail.mycompany.com address?  If so, I've already tried that and get the exact same results.  The account sets up fine, but then will not sync because of the required security settings.  Here is a screen grab of the message that gets returned.

 

2014-03-04 16.44.11.png

0 Kudos
Reply