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Can send but cannot receive emails since the 3/31/2014

lparkinson
New Member

Can send but cannot receive emails since the 3/31/2014

I have not changed any configuration(s) etc... but we have not received emails since the morming of Monday 3/31/2014 around 10:16 am. I can send messages to myself but cannot receive emails from anyone else. Testing the email connection in Outlook yields no errors and shows both send and receive are working fine. I go to the web client and still no emails will come in except if I send it to myself.

 

Any ideas what could be the issue.

 

Lee Parkinson

JCBrown DDS

Trusted Forum Contributor

Re: Can send but cannot receive emails since the 3/31/2014

Hello lparkinson and welcome,

 

If you are using the Outlook Exchange client please check the following to make sure you have the exact correct exchange server address:  

 

1. after you are logged into the Portal, click on Manager Tools, then Email link


2. Look down into the left most column for "View DNS Settings" link and click this

 

3. This provides you with your Portal Mail and Registered Domain specific addresses.

 

Please ensure that your have your exchange server address and if need be, follow this Configure Microsoft Outlook to connect to your email process.

 

 Hope this helps you out. 

lparkinson
New Member

Re: Can send but cannot receive emails since the 3/31/2014

I tried what you recommended and the "Configuring" window - "Search for jackie@jcbrowndds.com" step fails both encrypted and unencrypted. However I can login to the web mail client from the portal so the login credentials are correct. 

 

I then tried manually configuring with the exchange server as mail.hmc1.comcast.net. That failed to find his email in the "check name" portion of the setup.

 

Any other ideas?

 

Best Regards

 

Lee

 

 

 

Community Manager
Community Manager

Re: Can send but cannot receive emails since the 3/31/2014

Hello Iparkinson,

 

Welcome to the forum.

Can you tell us your domain name?

We just want to confirm it as search on the domain jcbrowndds.com shows the below:

This domain does not appear to be hosted by Comcast but to assist we would like to know.

Thank you

 

(DNS Query - jcbrowndds.com)

Retrieving DNS records for jcbrowndds.com...

DNS servers
ns1.businesspromotioninc.com [69.160.84.219]
ns2.businesspromotioninc.com [69.160.84.227]


Answer records
jcbrowndds.com   MX
preference: 0
exchange: jcbrowndds.com
300s
jcbrowndds.com   SOA
server: ns1.businesspromotioninc.com
email: robert@businesspromotioninc.com
serial: 2013121702
refresh: 86400
retry: 7200
expire: 3600000
minimum ttl: 86400
86400s
jcbrowndds.com   NS  ns1.businesspromotioninc.com 86400s
jcbrowndds.com   NS  ns2.businesspromotioninc.com 86400s
jcbrowndds.com   A 69.168.78.207 300s

Authority records

Additional records
jcbrowndds.com   A 69.168.78.207 300s
ns1.businesspromotioninc.com   A 69.160.84.219 1800s
ns2.businesspromotioninc.com   A 69.160.84.227 14400s