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Alerts not working in Sharepoint Foundation 2010

Since Comcast changed to Sharepoint Foundation 2010 recently, our alerts are not reporting site changes.

 

Going thru the alert setup does result in emails that report the alerts have been set.

However, no changes are reported.

 

Comcast Support sees it as a Microsoft problem.

 

So,

1. Are other Sharepoint users getting alerts to work?

2. Have other Comcast customers had any luck taking Sharpoint problems to Microsoft?

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Re: Alerts not working in Sharepoint Foundation 2010

I'd like to add a "me, too" to this thread. Smiley Happy  Our SharePoint site was migrated to 2010 last week, and, although the alert confirmatio gets deliverd to my mailbox, none of the actual change alerts arrive. This is major problem for us as we use alerts extensively on many lists, wikis, etc. Does Comcast have a specific resolution for this?

 

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Sharepoint alerts a Comcast problem?

After no success in help with Sharepoint 2010 alerts, I searched further and found

Troubleshooting SharePoint Alerts

http://sharepointalert.info/troubleshooting-sharepoint-alerts/ 

 

It leads to questioning whether any Comcast customer using Sharepoint 2010 can get alerts to work.

 

The article refers to checking settings in Sharepoint Central Administration.

These checks would be a Comcast responsibility.

 

Anyone getting alerts?

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Re: Sharepoint alerts a Comcast problem?

Hi, gilh799. We absolutely ar not receiving alerts since being migrated to SharePoint 2010 las week. I'm getting ready to have a converstaion (sigh) with Comcast Bysiness Suppor about this. I would agree that it's likey a Central Admin issue that is not exposed to site admins.

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Re: Sharepoint alerts a Comcast problem?

Was told today by Comcast Support that my ticket had been "resolved". I requested on the ticket that Tier 2 contact me, which did not happen.

I will ask again in this forum whether anyone has alerts working in new Sharepoint 2010?

View solution in original post

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Re: Sharepoint alerts a Comcast problem?

After a week of no response from Comcast Business Support for my second support ticket on the SharePoint 2010 alerts issue, I, too, received a response saying it was "resolved." It is not resolved (i.e., alerts can be created and are confirmed as set, but the alert messages themselves never arrive). Was this also your situationafter Comcast stated it was "resolved?" 

 

One major issue that I have is that their "escalation to Tier 2" seems to reduce the communication about the problem rather than increase it. No phone call or email follow-up. No questions. Despite attempts to be as precise as possible with the initial support contact about the issue, I do not get the sense that the details ever make it to the "Tier 2" people.

 

At this point, unless it's resolved very soon I am leaning toward recommending to my client that they not renew the Comcast Business service when the contract expires shortly, and to move to another ISP and use Office 365's business offerings for hosted SharePoint & Exchange.

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Re: Sharepoint alerts a Comcast problem?

Client has authorized me to make one final attempt to get Comcast Business Support to adrdess no SharePoint alerts reaching our email since Comcast migrated us from Ex/SP 2007 to 2010. In my latest contact with Comcast Business Support, I've requested strongly to actually talk with someone who understands SharePoint as hosted at Comcast so that we can work together to repair the alerting. I remain hopeful that Comcast will finally register this, based on what the first-level contact has said.

 

We have already begun some planning and testing of Ofifce 365's SharePoint in case Comcast just will not engage, and renewal of internet service fro Comcast will not be a slam-dunk when the contract expires if they give me the "we don't control SharePoint; call Microsoft" line as they have done already.

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Re: Alerts not working in Sharepoint Foundation 2010

Hello gilh799 and welcome,

 

I will entrust that you are logging into the Business Class Portal Sharepoint using your administrator email account. With that understanding, I also am entrusting that you checked the email addresses to make sure there are no inadvertent typos.

 

Lastly, I recommend that you check out this site and let us know if you are still having Sharepoint Alerts issues after following this site's setup directions.

 

Hope this helps you out.

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Contributor

Re: Alerts not working in Sharepoint Foundation 2010

Regarding checking email addresses - note that I received emails reporting that alerts had been set.

 

Regarding the suggested link https://answers.uchicago.edu/page.php?id=32689  - that page now is not active.

 

I would like to know if any other users of Sharepoint 2010 are able to get alerts to work.

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Highlighted
Contributor

Sharepoint alerts a Comcast problem?

After no success in help with Sharepoint 2010 alerts, I searched further and found

Troubleshooting SharePoint Alerts

http://sharepointalert.info/troubleshooting-sharepoint-alerts/ 

 

It leads to questioning whether any Comcast customer using Sharepoint 2010 can get alerts to work.

 

The article refers to checking settings in Sharepoint Central Administration.

These checks would be a Comcast responsibility.

 

Anyone getting alerts?

View solution in original post

Tags (2)
0 Kudos
Highlighted
Visitor

Re: Alerts not working in Sharepoint Foundation 2010

I'd like to add a "me, too" to this thread. Smiley Happy  Our SharePoint site was migrated to 2010 last week, and, although the alert confirmatio gets deliverd to my mailbox, none of the actual change alerts arrive. This is major problem for us as we use alerts extensively on many lists, wikis, etc. Does Comcast have a specific resolution for this?

 

View solution in original post

Highlighted
Visitor

Re: Sharepoint alerts a Comcast problem?

Hi, gilh799. We absolutely ar not receiving alerts since being migrated to SharePoint 2010 las week. I'm getting ready to have a converstaion (sigh) with Comcast Bysiness Suppor about this. I would agree that it's likey a Central Admin issue that is not exposed to site admins.

View solution in original post

Highlighted
Contributor

Re: Sharepoint alerts a Comcast problem?

Was told today by Comcast Support that my ticket had been "resolved". I requested on the ticket that Tier 2 contact me, which did not happen.

I will ask again in this forum whether anyone has alerts working in new Sharepoint 2010?

View solution in original post

Highlighted
Visitor

Re: Sharepoint alerts a Comcast problem?

After a week of no response from Comcast Business Support for my second support ticket on the SharePoint 2010 alerts issue, I, too, received a response saying it was "resolved." It is not resolved (i.e., alerts can be created and are confirmed as set, but the alert messages themselves never arrive). Was this also your situationafter Comcast stated it was "resolved?" 

 

One major issue that I have is that their "escalation to Tier 2" seems to reduce the communication about the problem rather than increase it. No phone call or email follow-up. No questions. Despite attempts to be as precise as possible with the initial support contact about the issue, I do not get the sense that the details ever make it to the "Tier 2" people.

 

At this point, unless it's resolved very soon I am leaning toward recommending to my client that they not renew the Comcast Business service when the contract expires shortly, and to move to another ISP and use Office 365's business offerings for hosted SharePoint & Exchange.

View solution in original post

Highlighted
Visitor

Re: Sharepoint alerts a Comcast problem?

Client has authorized me to make one final attempt to get Comcast Business Support to adrdess no SharePoint alerts reaching our email since Comcast migrated us from Ex/SP 2007 to 2010. In my latest contact with Comcast Business Support, I've requested strongly to actually talk with someone who understands SharePoint as hosted at Comcast so that we can work together to repair the alerting. I remain hopeful that Comcast will finally register this, based on what the first-level contact has said.

 

We have already begun some planning and testing of Ofifce 365's SharePoint in case Comcast just will not engage, and renewal of internet service fro Comcast will not be a slam-dunk when the contract expires if they give me the "we don't control SharePoint; call Microsoft" line as they have done already.

View solution in original post

Highlighted
Contributor

Re: Sharepoint alerts a Comcast problem?

I received email notification from Comcast yesterday that my answer was marked as an accepted solution by "Anonymous".

 

I do NOT see there is a solution to receiving alerts from Sharepoint.

I also have NOT heard from any user that alerts are being received.

 

Alerts are a continuing problem.

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